Rose Koeller
Wauconda,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fifth Third Bank
01.2023 - Current
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Cashier Trainer /Customer Service Desk Associate
Woodman's Food Market
08.2019 - 01.2023
- Trained new employees by providing knowledge of specific store tasks, policies, and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash-handling techniques.
- Helped customers complete purchases and locate items.
- Monitored self-checkout areas to assist with complex transactions
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
- Offered diverse clerical support to team members, managed correspondence, and answered telephone calls.
Door Greeter/ Retail Cashier
Walmart
12.2018 - 08.2019
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Supported sales and service desk with returns processing and merchandise.
Cashier
Island Foods
02.2018 - 12.2018
- Accepted cash and credit card payments, issued receipts, and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Discounted purchases by scanning and redeeming coupons.
- Built relationships with customers to encourage repeat business.
Education
Associate of Applied Science - Business Administration
William Rainey Harper College
Palatine, IL12.2024
High School Diploma -
Dundee-Crown High School
Carpentersville05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Assertiveness
- Quick learning
- Money Handling
Timeline
Customer Service Representative
Fifth Third Bank
01.2023 - Current
Cashier Trainer /Customer Service Desk Associate
Woodman's Food Market
08.2019 - 01.2023
Door Greeter/ Retail Cashier
Walmart
12.2018 - 08.2019
Cashier
Island Foods
02.2018 - 12.2018
Associate of Applied Science - Business Administration
William Rainey Harper College
High School Diploma -
Dundee-Crown High School
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