Rose Lea
El Paso,TX
Summary
Dynamic customer service professional with a proven track record at HCL Technologies, excelling in problem resolution and relationship building. Skilled in enhancing customer satisfaction through effective communication and critical thinking. Recognized for driving brand awareness as a Brand Ambassador, leveraging sales expertise to foster loyalty and engagement.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
HCL Technologies
10.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Provided feedback on common customer concerns to improve service efficiency and response times.
Brand Ambassador
Blue Buffalo Co
04.2011 - 05.2025
- Engaged customers by promoting brand values and product benefits during in-store demonstrations.
- Assisted in organizing promotional events, enhancing brand visibility within the community.
- Collaborated with retail staff to ensure optimal product placement and inventory management.
- Educated consumers on pet nutrition and health, fostering long-term loyalty to brand offerings.
- Developed strong relationships with key stakeholders, driving brand awareness through word-of-mouth referrals.
- Trained new ambassadors on product knowledge and effective engagement techniques for consistent messaging.
Sales Associate
Native Floral
05.2003 - 03.2011
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained product displays and inventory levels to ensure store organization.
- Collaborated with team members to optimize sales strategies and customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Developed knowledge of floral products and arrangements to provide informed recommendations.
- Participated in visual merchandising efforts to attract customers and boost sales.
- Supported promotional events by setting up displays and engaging with attendees.
- Built relationships with customers to encourage repeat business.
Education
Accounting
International Business College
El Paso, TX1983
General Studies
Burges High School
El Paso, TX05.1981
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Pet Food Embassador/Pet Detective
- Problem resolution
- Relationship building
- Sales expertise
- Product and service solutions
- Product sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
HCL Technologies
10.2021 - Current
Brand Ambassador
Blue Buffalo Co
04.2011 - 05.2025
Sales Associate
Native Floral
05.2003 - 03.2011
Accounting
International Business College
General Studies
Burges High School
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