Rose Lewis
Fairborn,OH
Summary
Entry-level security analyst specializing in network security, security policy, and organizational risk management. Demonstrated expertise in managing technical issues and providing support to team members. Strong relationship-building and critical thinking skills developed through years of experience in technology and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Support Specialist
Speedway LLC
Enon, United States
02.2023 - 06.2024
- Utilized remote tools and cloud technology to deliver technical support for hardware, software, and applications.
- Managed simultaneous connections to multiple stores, prioritizing repairs based on emergency status.
- Monitored data packet loss severity across store networks and provided effective solutions.
- Proactively identified and resolved issues before locations recognized problems using web-based applications.
- Determined optimal actions to enhance performance of store systems and equipment.
- Configured and upgraded software on newly installed devices to ensure operational efficiency.
- Managed multiple service tickets, addressing high-priority issues first.
- Documented repair processes, contributing to streamlined technical support procedures.
Customer Service Agent
Jazz Aviation LP
Saskatchewan, Canada
07.2017 - 11.2020
- Tracked performance by managing ticketing and completing daily sales reports.
- Assessed fares and made reservations to ensure accurate pricing for customers.
- Checked and weighed baggage, calculated excess charges, and processed payments efficiently.
- Liaised with internal teams and external customers, including ramp agents and flight crews.
- Delivered exceptional customer service by addressing inquiries at the airport promptly.
- Assisted passengers needing special handling to ensure safe travel experiences.
- Facilitated departure gate services to promote smooth boarding processes.
- Conducted radio communications with aircraft and documented critical flight information.
Test Administrator
Pearson VUE
Saskatchewan, Canada
03.2016 - 04.2019
- Verified identification and guided examinees through exam procedures.
- Monitored examinees during testing to ensure compliance with protocols.
- Maintained secure testing environment to uphold integrity of examinations.
- Collaborated with internal departments to resolve technical issues efficiently.
- Adhered to company policies while exercising careful judgment in decision-making.
Customer Consultant
The Body Shop
Saskatchewan, Canada
11.2014 - 08.2016
- Delivered exceptional service to customers seeking skincare, bodycare, or makeup products.
- Advised customers on suitable skin and bodycare product lines.
- Maintained stock levels and upheld visual merchandising standards in store.
Office Administrator
Rethink and Diversify Securities
Saskatchewan, Canada
04.2015 - 01.2016
- R&D offers investment opportunities that can enhance the diversification in your portfolio, which benefits you from a return perspective.
- General Office Administration work.
Creative Production Assistant
Creative Spiders (SEA) Co., Ltd
Bangkok, Thailand
10.2013 - 09.2014
- Produced corporate identity and marketing materials for MEP in Australia and New Zealand.
- Proofread magazine articles and advertising pieces to ensure high-quality standards.
- Created and distributed press releases in both English and Thai.
- Designed print and web materials for client projects.
- Facilitated media placements to enhance brand visibility.
- Collaborated with local and international clients and suppliers to meet project needs.
- Managed specific administrative tasks independently, ensuring operational efficiency.
Junior Prepress Operater
JohnCo Asia
Bangkok, Thailand
01.2012 - 09.2013
- Managed global client relationships across Europe, North America, and Asia for package and label design.
- Utilized ArtPro software to conduct thorough checks on prepress files before final submission.
- Verified accurate saving of all artwork in designated file structures on company servers.
- Executed minor edits and corrections on completed plates using various tools, ensuring high-quality output.
Education
Bachelor of Technology - Computer Graphics And Multimedia
Bangkok University
Bangkok, Thailand01.2012
High School Diploma -
Ruamrudee International School
Bangkok, Thailand01.2008
Skills
- Problem solving
- Remote troubleshooting
- Network monitoring
- Service ticket management
- Customer service
- Communication skills
- Prioritization
- Team collaboration
- Attention to detail
- Technical support
- SQL query writing
- Linux proficiency
- Python basics
- SIEM tools
Certification
Google Cybersecurity Professional Certificate V2
Visual Elements of User Interface Design
Languages
English
Native/ Bilingual
Thai
Native/ Bilingual
References
References available upon request.
Timeline
Support Specialist
Speedway LLC
02.2023 - 06.2024
Customer Service Agent
Jazz Aviation LP
07.2017 - 11.2020
Test Administrator
Pearson VUE
03.2016 - 04.2019
Office Administrator
Rethink and Diversify Securities
04.2015 - 01.2016
Customer Consultant
The Body Shop
11.2014 - 08.2016
Creative Production Assistant
Creative Spiders (SEA) Co., Ltd
10.2013 - 09.2014
Junior Prepress Operater
JohnCo Asia
01.2012 - 09.2013
Bachelor of Technology - Computer Graphics And Multimedia
Bangkok University
High School Diploma -
Ruamrudee International School
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