Rose M ALEXANDER
Buckhannon,USA
Summary
Experienced with manual testing techniques to ensure software functionality and user satisfaction. Utilizes analytical skills to identify and resolve defects, contributing to product stability. Strong understanding of test case development and execution, ensuring comprehensive test coverage.
Overview
17
17
years of professional experience
Work History
Customer service representative
FirstEnergy
01.2015 - 03.2025
- Customer service representative/taking calls for credit
- Billing
- 911calls, Move in /Out, Floor Support/Escalated calls for the first 2 years
- Worked power grid as fill in
- Worked on a Rotational position for the Negotiator Tool
- Quality Assurance Manual Tester/identifies bugs and usability issues in software by manually executing test cases and documenting findings, ensuring products meet quality standards and user expectations
- Test Planning and Execution: Design and execute test plans and test cases to ensure software functionality and usability
- Defect Identification and Reporting: Identify, document, and report defects, inconsistencies, and usability issues
- Collaboration: Collaborate with cross-functional teams (e.g., developers, product managers) to resolve issues and improve the product
- Test Case Creation: Develop and maintain comprehensive test cases to cover various scenarios and functionalities
- Documentation: Maintain clear and concise documentation of test results, issues, and resolutions
- User Experience Evaluation: Evaluate the software from a user perspective, identifying potential usability issues and providing feedback for improvement
- Staying Up-to-Date: Keep abreast of the latest testing methodologies and tools
- Communication: Communicate effectively with team members and stakeholders about test results and findings
- 1310 Fairmont Avenue
- Fairmont, WV 26554
- (304)367-3384
Administrative Assistant
North Central Community Action
01.2013 - 01.2015
- Payroll, Monthly Reports, Ordering office supplies, Scheduling, Data Entry, Completing paperwork for State jobs, CSBG-Emergency Assistance
- (304) 457-3420
Sales Manager
AEL Services LLC
01.2013 - 01.2008
- Manage Sales Department, Working with Banks on repossessions, title work, Notarize documents, reports, Data Entry
- (304) 472-7210
Tech/Receptionist
Dr. Able
01.2008 - 01.2007
- Assist doctor with exams, wait on patients, schedule and reschedule appointments, Patient files, Receptionist
- (304) 460-7326
Education
High School -
Buckhannon-Upshur High School
Buckhannon, WVSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer service representative
FirstEnergy
01.2015 - 03.2025
Administrative Assistant
North Central Community Action
01.2013 - 01.2015
Sales Manager
AEL Services LLC
01.2013 - 01.2008
Tech/Receptionist
Dr. Able
01.2008 - 01.2007
High School -
Buckhannon-Upshur High School
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