Rose-Marie Robinson- Shortte
Brooklyn,NY
Summary
Dynamic professional with a proven track record in upselling and retail loss prevention at Downtown Uniforms. Excelled in building relationships and enhancing customer satisfaction. Skilled in client safety and providing compassionate care as a Home Health Aide. Demonstrates listening skills and a commitment to achieving sales goals and client well-being.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Health Aide
Private Care
Brooklyn, NY
03.2011 - 04.2012
- Helped client with medication self-administration.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Assisted with client personal care needs to foster independence and well-being.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Managed patient transportation and appointment scheduling.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Created a 100% customer-friendly environment.
Sales Associate
Downtown Uniforms
Brooklyn, NY
02.2009 - 02.2011
- Conducted inventories on a regular basis to track stock levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
- Assisted healthcare professionals in selecting appropriate uniforms.
- Managed payment processing and financial transactions efficiently.
- Ensured elderly customers received exceptional care and assistance.
- Increased engagement with customers to 35% in six months.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2014
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Listening skills
- Sales training
- Goal tracking
- Client safety and first aid
- Light housekeeping
Certification
- First Aid
- AED
- CPR
Timeline
Home Health Aide
Private Care
03.2011 - 04.2012
Sales Associate
Downtown Uniforms
02.2009 - 02.2011
High School Diploma -
Penn Foster Career School
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