Rose-Marie Wilson
Quality Assurance Manager
Attleboro,MA
Summary
Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO9001, IATF16949, ISO13485, ISO14001, and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.
Overview
22
22
years of professional experience
Work History
Quality Assurance Manager
Interplex Etch Logic
Attleboro, MA
04.2017 - 02.2026
- Led quality assurance initiatives, ensuring compliance with industry standards and customer specifications.
- Developed and implemented quality control processes that enhanced product reliability and minimized defects.
- Conducted regular audits of production lines to identify areas for improvement in quality management systems.
- Trained and mentored QA staff on best practices, fostering a culture of continuous improvement within the team.
- Established key performance indicators (KPIs) to monitor quality metrics, improving overall operational efficiency.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Conducted regular training sessions on quality assurance best practices, elevating team competency levels.
- Mitigated risk of non-compliance with industry regulations by maintaining up-to-date knowledge of standards and conducting regular audits.
- Oversaw transition to new quality management system, ensuring minimal disruption to operations.
- Implemented supplier scorecard system, improving supplier performance and product quality.
- Established and tracked quality department goals and objectives.
Quality Assurance Manager
Accumet Technologies
Hudson, MA
04.2016 - 04.2017
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Led quality assurance initiatives, ensuring compliance with industry standards and customer specifications.
- Trained and mentored QA staff on best practices, fostering a culture of continuous improvement within the team.
- Established key performance indicators (KPIs) to monitor quality metrics, improving overall operational efficiency.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Inspected products and worker progress throughout production.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Created and maintained quality management systems to align with industry standards.
Quality Assurance Manager
Boyd Coatings Research
Hudson, MA
08.2010 - 04.2016
- Collaborated with cross-functional teams to address quality issues, driving timely resolutions and enhancing product integrity.
- Analyzed data from quality inspections to inform strategic decisions and optimize manufacturing processes.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Conducted regular audits of production lines to identify areas for improvement in quality management systems.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Conducted regular training sessions on quality assurance best practices, elevating team competency levels.
Quality Assurance Manager
Alternative Components
Warren, MI
12.2003 - 07.2010
- Reported production malfunctions to managers and production supervisors.
- Enhanced product quality and reduced defect rates by implementing comprehensive quality control processes.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Developed and implemented quality control processes that enhanced product reliability and minimized defects.
- Oversaw transition to new quality management system, ensuring minimal disruption to operations.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Led quality assurance initiatives, ensuring compliance with industry standards and customer specifications.
- Trained and mentored QA staff on best practices, fostering a culture of continuous improvement within the team.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Education
Process Quality Engineering
Macomb Community College
Warren, MIProcess Quality Engineering
Henry Ford College
Dearborn, MIISO13485:2016 Internal Auditing - ISO13485 Standard
Quality Support Group
02-2023
ISO14001:2015 Internal Auditor - ISO14001:2015 Standard
Quality Support Group
11-2022
Certified Quality Engineer - Quality Engineering
American Society For Quality
Rhode Island08-2021
IATF16949:2016 Understanding And Internal Quality - IATF16949:2016 Standard
Automotive Industry Action Group
09-2019
Skills
- Continuous improvement
- Quality management systems
- Project management
- Regulatory compliance
- Attention to detail
- Risk analysis and mitigation
- Quality assurance experience
- Six sigma methodology
- Lean manufacturing methodologies
- Effective multitasking
- Strong work ethic
Timeline
Quality Assurance Manager
Interplex Etch Logic
04.2017 - 02.2026
Quality Assurance Manager
Accumet Technologies
04.2016 - 04.2017
Quality Assurance Manager
Boyd Coatings Research
08.2010 - 04.2016
Quality Assurance Manager
Alternative Components
12.2003 - 07.2010
Process Quality Engineering
Macomb Community College
Process Quality Engineering
Henry Ford College
ISO13485:2016 Internal Auditing - ISO13485 Standard
Quality Support Group
ISO14001:2015 Internal Auditor - ISO14001:2015 Standard
Quality Support Group
Certified Quality Engineer - Quality Engineering
American Society For Quality
IATF16949:2016 Understanding And Internal Quality - IATF16949:2016 Standard
Automotive Industry Action Group