Rose-Mary Connaughton

Registry Of Motor Vehicles {Enforcement Services}

Program Coordinator I {September 2004-Present}

Proficient in recognizing sensitive material and maintain confidentiality as required by law. Provide law enforcement and courts with certified CORI images and RMV documentation as "Keeper of the Records." Perform licensing and registration functions in ALARS\ATLAS and other RMV applications.

Issue and maintain Red and Blue light permits for local fire and police departments in Massachusetts. Interacts with confidential customers and provide them with accurate information on the processes and paperwork related to confidential program.

Create and maintain I-Pay-Tax cases by collating necessary materials, entering case notes as needed, scheduling hearings and file necessary documentation.

Handle additional clerical duties assigned by unit manager,supervisor or hearing officer to support the department.

•Capable of supporting/working in different Registry sectors: Driver licensing, Title Division, Training department, Service Centers, support Online Service center customer support
•Assist and troubleshoot RMV transaction errors enforce agency policy and procedures for 30
RMV service centers AAA locations and 2500+ personnel
•Expert user ATLAS project R2
•Provide accurate information and strategies on RMV procedures and polices.
•Provide Suspensions assistance to branch personnel and out of state PDPS/SPEX desk personnel.
•Assist and serve as a Help Desk liaison for all 49 States’ Departments of Motor Vehicles, including CDL problem resolution, clarification of CDL rules and Massachusetts’ interpretation of CDL regulations.
•Assist and troubleshoot transaction errors and questions from Auto Dealerships.
•Assign temporary clerk ALARS ID, reset ATLAS ALARS, Citrix, Q-flow passwords
•Enter in New and modify FID’s to ALARS verifying Tax documents and using the Secretary of the Commonwealth, Corporations Divisions website.
•Process license related reports to resolve discrepancies detected as a result of increased security measures imposed by the Federal Motor Carrier Safety Administration {FMCSA}under the Motor Carrier Safety Improvement Act MCSIA) in the processing and full knowledge of commercial driver licenses.
•Process license related reports to resolve discrepancies detected as a result of the ten year look-back rule for the Problem Driver Pointer System (PDPS) for all newly added drivers to detect previous license histories in other jurisdictions administered by the National Driver Register (NDR).

Training Technician III MassDOT Registry of motor vehicles Division April 2019 – December 2019
• Curriculum Writer For the ATLAS project
• Expert user/ Trainer ATLAS Release II
• Testing/ Trouble shooting in New ATLAS v12 system