Rose Miguel
Orlando
Summary
Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Optum Services/Teletech
06.2019 - 08.2021
- Provide answers regarding premiums, claims, payment status, providers in the network
- Receive calls from providers and brokers verifying coverage and status of payments
- Promote advocacy for the member and focus strongly on customer satisfaction
- Computer skills and data input skills are critical to being successful in this position
Floor Supervisor
Reebok
12.2015 - 04.2019
- Hands-on experience in accepting payments from customers and giving changes and receipts
- Operates office equipment and a Point of Sale (POS) system
- Access and utilize data from a computerized record-keeping system and process applications for complaints as required
- Providing office organization of resources with team members.
Sales Associate
Kipling Store
08.2012 - 12.2015
- Provided administrative and executive support within a busy workplace
- Maintained the general filing system and file all correspondence
- Directed the general public to the appropriate staff member
- Handled requests/transactions or directed the person or matter to the proper source.
Head Cashier
Calvin Klein
10.2008 - 08.2012
- Exchanged merchandise for customers and accepted returns
- Ensured that workload is equally divided between cash registers
- Handled store operations in the absence of store managers
- Generated and maintained accounts related to the report.
Education
Associate of Science -
Rasmussen College
Orlando, FL06.2024
Associate Degree - Art
Valencia College
Orlando, FL05.2022
High school diploma -
Boyd Anderson High School
05.2007
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Understanding Customer Needs
- Responding to Difficult Customers
- Verbal and Written Communication
- Calm and Professional Under Pressure
- High-Energy Attitude
Affiliations
Specialized in retail and customer service environments. Strong leader with an excellent history of training new employees in effective sales strategies. Energetic supervisor with 14 years of progressive experience. Strength includes merchandising and inventory management positions to establish the company.
Timeline
Customer Service Representative
Optum Services/Teletech
06.2019 - 08.2021
Floor Supervisor
Reebok
12.2015 - 04.2019
Sales Associate
Kipling Store
08.2012 - 12.2015
Head Cashier
Calvin Klein
10.2008 - 08.2012
Associate of Science -
Rasmussen College
Associate Degree - Art
Valencia College
High school diploma -
Boyd Anderson High School
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