Rose Nicholas
San Diego,CA
Summary
Proven leader with extensive experience in store management at Big Lots Stores, Inc., excelling in relationship building and store operations oversight. Demonstrated ability to boost sales and team performance, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in recruitment and merchandise planning, adept at fostering a culture of excellence and motivation among staff.
Overview
11
11
years of professional experience
Work History
Retail Site Supervisor
Gordon Brothers
01.2025 - Current
- Delivered strategic consulting to enhance retail operations, aligning processes with organizational goals and customer needs.
- Directed multi-store retail liquidation and transformation projects to optimize asset value and protect brand integrity.
- Led on-site execution of store closures and merchandising resets with multi-level teams to meet deadlines.
- Implemented markdowns and inventory control initiatives reducing shrink and maximizing recovery value.
- Deliver accurate daily reporting ensuring financial transparency and operational efficiency.
- Maintained accountability through clear communication and hands-on leadership.
Store Manager
Big Lots Stores, Inc.
08.2023 - 10.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control, and compliance with company standards.
- Established customer service standards and monitored staff compliance.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Department Supervisor
Lowes Home Improvement
06.2022 - 07.2023
- Primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.
- Coaching and training associates, delegating, following up on daily tasks, managing performance, and ensuring department coverage.
- Work with and train Sales Specialists on order management and install sales.
- Analyzed data to identify areas of improvement within the department.
- Facilitated communication between management, staff, and customers.
Store Manager
Big Lots Stores, Inc.
11.2014 - 07.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Poway High
Poway, CA06-2000
Skills
- Relationship building and management
- Store operations oversight
- Recruitment and hiring
- Merchandise planning
- Store opening and closing procedures
- Reliable
- Team leadership and coaching
- Sales expertise
- Culture development
- Team motivation
Timeline
Retail Site Supervisor
Gordon Brothers
01.2025 - Current
Store Manager
Big Lots Stores, Inc.
08.2023 - 10.2024
Department Supervisor
Lowes Home Improvement
06.2022 - 07.2023
Store Manager
Big Lots Stores, Inc.
11.2014 - 07.2022
High School Diploma -
Poway High