Summary
Overview
Work History
Education
Skills
Accomplishments
City
Zip
Licensing
Street
References
Timeline
Generic

Rose Papple

North Branch,MI

Summary

To be a key customer service partner in company and team objectives for ongoing new and inventive business strategies utilizing my extensive sales and customer direct experience. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.

Overview

25
25
years of professional experience

Work History

Executive Loan Officer

Rocket Mortgage
10.2023 - Current
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
  • Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
  • Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.

Mortgage Consulatant

Lake Michigan Credit Union
10.2018 - 10.2023
  • Enhanced loan approval rates by meticulously reviewing mortgage application documents and providing timely feedback to clients.
  • Streamlined the loan origination process for faster processing times, implementing efficient document management systems.
  • Consistently met monthly sales targets by proactively seeking new business opportunities and cultivating strong client relationships.
  • Reduced loan processing time, conducting thorough credit analysis and collaborating with underwriters for swift approvals.
  • Enhanced client satisfaction by providing personalized mortgage consultations and addressing their individual needs.
  • Assisted clients in improving credit scores, enabling access to better loan options and interest rates.
  • Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.
  • Managed a diverse portfolio of mortgage products, offering tailored solutions for various financial situations.

BRANCH MANAGER | MORTGAGE CONSULTANT

JOHN ADAMS MORTGAGE
10.2008 - 10.2018
  • Proficient in all aspects of branch management relating to residential loan origination and sales
  • Top producing retail originator, President’s Circle recipient.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Owner Broker

Real Estate Brokerage / Mortgage Broker
11.1998 - 10.2008
  • Owner and operator of successful real estate sales and retail mortgage production company
  • Multiple offices; multi-originators and support staff management
  • National sales trainer.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Education

Certificate of Paralegal Profesional - Legal

Oakland University
Rochester, MI

Skills

  • MANAGEMENT
  • SALES - Customer Service-focused
  • COMMUNICATION
  • MARKETING
  • LEADERSHIP
  • BUSINESS DEVELOPMENT

Accomplishments

  • President Club Recipient 2008-2023
  • Supervised team of 10 or more staff members.

City

Servicing all of Michigan

Zip

48461

Licensing

  • Mortgage Loan Originator, NMLS #140060
  • Real Estate Broker License #6504267150

Street

North Branch

References

UPON REQUEST

Timeline

Executive Loan Officer

Rocket Mortgage
10.2023 - Current

Mortgage Consulatant

Lake Michigan Credit Union
10.2018 - 10.2023

BRANCH MANAGER | MORTGAGE CONSULTANT

JOHN ADAMS MORTGAGE
10.2008 - 10.2018

Owner Broker

Real Estate Brokerage / Mortgage Broker
11.1998 - 10.2008

Certificate of Paralegal Profesional - Legal

Oakland University

Similar Profiles

CREATE PROFILE
Rose Papple