Rose Pineda
Tarzana,CA
Summary
Accomplished Lead Patient Care Coordinator at MDR Encino Pharmacy, adept in HIPAA Compliance and delivering exceptional customer service. Elevated patient satisfaction through efficient issue resolution and staff training. Expert in insurance verification and optimizing claims processing, showcasing critical thinking and organizational skills. Proven track record in enhancing pharmacy operations and patient care coordination.
Overview
9
9
years of professional experience
Work History
Lead Patient Care Coordinator
MDR Encino Pharmacy
04.2021 - Current
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Trained new Patient Care Coordinators, newly hired intern pharmacist and pharmacist, to operate Pioneer RX and process prescriptions.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Care Coordinator
MDR Pharmacy
03.2017 - 04.2021
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Pharmacy Technician
MDR Pharmacy
08.2015 - 03.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Pharmacy Technician -
UEI COLLEGE
Encino04.2015
Skills
- HIPAA Compliance
- Effective Time Management
- Insurance Verification
- Customer Service
- Attention to Detail
- Multitasking ability
- Critical Thinking Skills
- Organizational Skills
- Verbal and written communication
Timeline
Lead Patient Care Coordinator
MDR Encino Pharmacy
04.2021 - Current
Patient Care Coordinator
MDR Pharmacy
03.2017 - 04.2021
Pharmacy Technician
MDR Pharmacy
08.2015 - 03.2017
Pharmacy Technician -
UEI COLLEGE
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