Rose Ponce
Naples,FL
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Decisive planner with good communication and problem-solving abilities.
Detail-oriented Department Manager who keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Great interpersonal communication and multitasking abilities.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Strong communication skills in English and Spanish help build relationships while providing top-tier service. Proven ability to handle high-pressure situations with professionalism and courtesy, enhancing customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Department Manager
Floor and Decor
Naples, FL
09.2021 - Current
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Worked closely with sales associates to complete tasks.
- Utilized technology and software for inventory management and sales reporting.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Receptionist Administrator
Well Being Medical Clinic
Naples, FL
01.2021 - 09.2021
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Maintained office supply inventory and placed orders to meet demand.
- Handled diverse needs for clients in-person, by phone or through email.
- Obtained and processed payments from clients for products and services.
Warehouse Operator, Purchasing Agent,Receptionist
Conditioned Air Service
Naples , FL
01.2018 - 01.2021
- Maintained cleanliness and organization of the warehouse to facilitate efficient operations.
- Processed orders accurately, efficiently and within specified timeframes.
- Operated forklifts and pallet jacks to move merchandise safely within the warehouse.
- Managed hazardous materials appropriately per company regulations.
- Assisted with physical inventories as required.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
- Collaborated with other departments to assess company purchasing needs.
- Responded to inquiries from internal staff members regarding office operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Cashier
Tonys BBQ
Isabela, Puerto Rico
11.2016 - 09.2017
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Served food and beverages to patrons and confirmed complete orders.
- Provided exceptional service to high volume of daily customers.
- Trained new servers, sharing best practices and company standards.
- Ensured that all restaurant safety guidelines were followed at all times.
Education
High School Diploma -
Francisco Mendoza
Isabela, Puerto Rico06-2009
Skills
- Bilingual
- Retail
- Employee scheduling
- Product restocking
- Recruiting and hiring
- Staff development
- Sales strategy
- Employee management
- Training and mentoring
- Decision-making
- Safety and security
- Bilingual communication
Timeline
Department Manager
Floor and Decor
09.2021 - Current
Receptionist Administrator
Well Being Medical Clinic
01.2021 - 09.2021
Warehouse Operator, Purchasing Agent,Receptionist
Conditioned Air Service
01.2018 - 01.2021
Cashier
Tonys BBQ
11.2016 - 09.2017
High School Diploma -
Francisco Mendoza