Rose Pugliese
Verona,PA
Summary
Enthusiastic Senior Mortgage Loan Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all types of products available for mortgage purchases and refinances. Extremely knowledgeable in VA, FHA and al special products available. Motivated to learn, grow and excel in the mortgage industry.
Overview
21
21
years of professional experience
Work History
Senior Mortgage Loan Processor
CrossCountry Mortgage LLC
Brecksville, OH
06.2021 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Completed denial and cancellation procedures on applicable files.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Prepared file for final clear-to-close by branch management.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Handled any conditions sent from underwriting departments.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
Senior Mortgage Specialist
Dollar Bank
PIttsburgh, PA
08.2010 - 06.2021
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assisted senior-level credit officers with complex loan applications.
- Successfully closed average of 45-50 loans per month.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Achieved record-low delinquency ratios
- Developed and maintained relationships with local real estate agents.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Monitored pipelines to track and log status of loans.
Senior Mortgage Processor
PNC Mortgage
Pittsburgh, PA
02.2001 - 08.2010
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Produced and submitted completed loan packages to title and escrow professionals.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Education
Bachelor of Science - Business Management
Carlow University
Pittsburgh, PA05.2000
Skills
- Payment collection of appraisal fees
- VA, FHA, New Construction and all existing mortgage loan expert
- Knowledge of bankruptcy processes
- Proficient in 10-key
- Verbal and written communication
- Proficient in
- Adaptability
- Team Building
- Conflict resolution
- Leadership
Timeline
Senior Mortgage Loan Processor
CrossCountry Mortgage LLC
06.2021 - Current
Senior Mortgage Specialist
Dollar Bank
08.2010 - 06.2021
Senior Mortgage Processor
PNC Mortgage
02.2001 - 08.2010
Bachelor of Science - Business Management
Carlow University