Destrie Landis
Charles City ,IA
Summary
Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.
Overview
6
6
years of professional experience
Work History
Senior Mortgage Loan Processor
New American Funding
Tustin , CA
08.2020 - 04.2024
- Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
- Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.
- Resolved document discrepancies with customers in order to complete loan applications accurately.
- Provided guidance to Loan Officers on complex loan products or processes.
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
- Interpreted mortgage regulations regarding income calculations, debt-to-income ratios and other lending criteria.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
- Coordinated funding of approved loans with closing agents and investors.
- Audited all closed files for completeness prior to submission for post-closing review.
- Maintained strict confidentiality of customer data in accordance with applicable laws.
- Created detailed reports summarizing current pipelines and outstanding tasks requiring attention.
Post Issue Processor Financial
Athene Annuity Life Assurance Of New York
West Des Moines, IA
03.2018 - 05.2019
- Researched customer accounts and ensured timely payments were made.
- Conducted credit checks on applicants to determine financial stability.
- Ensured proper security measures were taken when handling sensitive customer data.
- Identified areas where processes can be improved upon to increase efficiency and productivity.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Preserved safe and clean work environment by keeping shelves, pallet area and workstations neat.
- Liaised with management to complete special projects and provide administrative support.
- Maintained accuracy of work by completing deep research and resolving variances.
- Reviewed and evaluated applications for life insurance policies to determine risk factors.
- Evaluated mortality rates, morbidity trends, and other statistics to set premium rates.
- Conducted interviews with applicants to clarify unclear or incomplete information.
- Ensured compliance with state regulations regarding life insurance products.
- Processed requests for policy changes such as increasing coverage amounts or changing beneficiaries.
- Identified fraud or misrepresentation in applications by researching details of each case thoroughly.
- Verified accuracy of all documentation submitted by applicants for underwriting purposes.
- Communicated decisions related to pending applications in a timely manner.
- Investigated potential claims involving high value cases requiring special handling.
- Utilized automated systems for processing large volumes of applications efficiently.
- Participated in meetings with senior management personnel to discuss underwriting issues.
- Entered and maintained risk information in various information systems.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Collaboration and Teamwork
- Application preparation
- Appraisal compilation
- Appraisals
- Credit evaluation
- Pipeline Management
- Processing documents
- Information Verification
- Policy Adherence
- Loan processing expertise
Affiliations
- Gardener
- Musician
- Restore old abandoned homes
Accomplishments
- Awarded NAF 360 Award
- Awarded Athene's Best Processor Award
- Was ranked 3rd out of 100 other processors
References
References available upon request.
Timeline
Senior Mortgage Loan Processor
New American Funding
08.2020 - 04.2024
Post Issue Processor Financial
Athene Annuity Life Assurance Of New York
03.2018 - 05.2019
Some College (No Degree) - Business Administration And Management
University of Phoenix