Rose Rodriguez

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customers needs in a timely matter.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Processing loans while maintaining a daily call list responsible for a cash drawer and daily collections alongside with meeting daily, monthly and weekly goals.

• Established positive relationships with parents, creating open lines of communication for ongoing collaboration in supporting student growth.
• Developed engaging extracurricular programs to promote social development, teamwork etc.
• Monitored student progress and provided individualized instruction to meet student needs and goals.

• Assisting with front office duties, filing, student checkouts, afterschool programs lunch monitoring etc.