Rose Rodriguez
Lubbock,TX
Summary
Dynamic professional with a strong work ethic and attention to detail, experienced as a Claims Processor at Allstate. Proven ability to enhance customer satisfaction and streamline processes through effective communication and teamwork. Skilled in data entry and critical thinking, consistently delivering high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Claims Processor
Allstate
08.2014 - 11.2020
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Achieved high levels of customer satisfaction, handling each claim with professionalism and care.
- Facilitated smoother claims process for clients, establishing clear and effective communication channels.
- Generated, posted and attached information to claim files.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Cotton Processor
USDA
10.2023 - Current
- Increased productivity by effectively managing workload and prioritizing tasks.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Contributed to the achievement of department goals through consistent high-quality work.
Traffic and Parking
Texas Tech University
08.2016 - Current
- Self-motivated, with a strong sense of responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Funeral Assistant
Guajardo’s Funeral Homes
10.2021 - 07.2022
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Education
No Degree -
University of Maryland
Okinawa, JapanSkills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Recordkeeping proficiency
- Strong work ethic
- Flexible schedule
- Critical thinking
Languages
Spanish
Professional Working
Timeline
Cotton Processor
USDA
10.2023 - Current
Funeral Assistant
Guajardo’s Funeral Homes
10.2021 - 07.2022
Traffic and Parking
Texas Tech University
08.2016 - Current
Claims Processor
Allstate
08.2014 - 11.2020
No Degree -
University of Maryland
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