Rose Ton
San Antonio,TX
Summary
Skilled in workflow optimization and active listening, adept at fostering team collaboration while maintaining strict confidentiality. Achieved significant improvements in patient care quality and service delivery, demonstrating exceptional social and technical skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cosmetologist
Sa Nails Spa
1739 Sw Loop 410 Ste 503, SA, TX 78227
09.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist
Savvy Nail Spa
12991 Potranco Rd Ste 103, SA, TX 78253
10.2022 - 08.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Optician Technician
San Antonio Eye Pro
7400 San Pedro Ave, Ste 486, SA, TX 78216
08.2022 - 10.2022
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
Receptionist/ Community Manager
Patriot Heights Senior Living
5000 Fawn Meadow Cir, SA, TX 78240
09.2020 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts - Social Work
Palo Alto College
San Antonio, TX05.2023
No Degree - Cosmetology
Golden West College
Huntington Beach, CA11.2018
Skills
- Social skills
- Friendly Communication
- Active Listening
- Clear Communication
- Scheduling appointments
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
Certification
- Pharmacy Technician License - Since 2024
- Cosmetology License - Since 2018
Languages
Vietnamese
Professional Working
Timeline
Cosmetologist
Sa Nails Spa
09.2023 - Current
Cosmetologist
Savvy Nail Spa
10.2022 - 08.2023
Optician Technician
San Antonio Eye Pro
08.2022 - 10.2022
Receptionist/ Community Manager
Patriot Heights Senior Living
09.2020 - 05.2022
Associate of Arts - Social Work
Palo Alto College
No Degree - Cosmetology
Golden West College