Rose Vargas
Keller,TX
Summary
Results-driven Group Sales Coordinator adept at maintaining high productivity and efficiently completing tasks. Possess strong strategic planning abilities, and experience in customer relationship management. Excel in communication, teamwork, and problem-solving, ensuring seamless coordination of sales efforts and client satisfaction.
Overview
5
5
years of professional experience
Work History
Group Sales Coordinator
Delta by Marriott Hotel
Southlake, Texas
01.2024 - 02.2025
- Coordinated all aspects of group sales operations, booking reservations, booking links.
- Event points posting
- CI & Light Speed Knowledge
- Room management
- Maintained records of all transactions related to group sales operations including invoices and payments
- Maintained detailed records of all contacts.
- Collaborated with various departments to ensure seamless event execution and guest satisfaction.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Front Desk Supervisor
The Sinclair, Autograph Collection Hotel
Fort Worth, Texas
10.2023 - 01.2024
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment
- Reviewed accounts and charges with guests during check out process
- Interacted kindly with guests, offering assistance and support
- Handled cash, credit and debit card transactions accurately
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests
- Greeted customers upon arrival and provided assistance with check-in
- Recorded guest comments and complaints, referred customers to managers as necessary
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
- Reviewed accounts and charges with guests during check out process
- Computed bills, collect payments, and make change for guests
- Resolved guest issues with creative solutions
- Interacted kindly with guests, offering assistance and support
Front Desk Agent
Delta by Marriott
Southlake, Texas
03.2022 - 10.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Front Desk Agent
Residence Inn Marriott
Arlington, Texas
03.2021 - 03.2022
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
Front Desk Guest Service Agent
Residence Inn by Marriott
Redondo Beach, California
11.2019 - 03.2021
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment
- Reviewed accounts and charges with guests during check out process
- Interacted kindly with guests, offering assistance and support
- Handled cash, credit and debit card transactions accurately
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests
- Greeted customers upon arrival and provided assistance with check-in
- Recorded guest comments and complaints, referred customers to managers as necessary
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
- Reviewed accounts and charges with guests during check out process
- Computed bills, collect payments, and make change for guests
- Resolved guest issues with creative solutions, escalating major concerns to management
- Interacted kindly with guests, offering assistance and support
- Issued room keys and delivered instructions to bellhops
- Made and confirmed reservations
Education
High school or equivalent -
Desert Valley High school
Languages
- English
- Spanish
Skills
- Adaptability
- Problem solving
- Creativity
- Organization
- Detail-oriented
- Teamwork
- Customer Service Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Group Sales Coordinator
Delta by Marriott Hotel
01.2024 - 02.2025
Front Desk Supervisor
The Sinclair, Autograph Collection Hotel
10.2023 - 01.2024
Front Desk Agent
Delta by Marriott
03.2022 - 10.2023
Front Desk Agent
Residence Inn Marriott
03.2021 - 03.2022
Front Desk Guest Service Agent
Residence Inn by Marriott
11.2019 - 03.2021
High school or equivalent -
Desert Valley High school