Rose Vu
Cypress,CA
Summary
Healthcare receptionist with experience in patient scheduling, insurance billing, and EHR documentation. Manages referral coordination and bilingual English–Vietnamese communication to support patient access. Provides front-office support to maintain smooth workflow in fast-paced clinical settings.
Overview
2
2
Languages
2025
2025
years of professional experience
Work History
Doctor Office Receptionist
Thuy Thanh Nguyen M.D.
Westminster, California
01.2016 - 03.2020
- Supported patient satisfaction and provider efficiency by scheduling appointments quickly.
- Maintained appointment schedules by updating provider on patient arrivals, streamlining service flow, and proactively reporting delays.
- Greeted patients and visitors in person and by phone with professional service.
- Answered questions promptly and directed concerns to appropriate staff or departments.
- Supported patient comfort during wait times by addressing concerns and alleviating anxiety.
- Handled patient referrals to ensure timely specialist access after approval and shared specialist address and phone number.
- Submitted Medicare and Medicaid bills after patient visits.
- Monitored office inventory and laboratory equipment, checked supply levels, and ordered replacement items.
- Gathered feedback from physicians and office managers to refine workflow, resulting in earned patient appreciation for schedule adjustments and support during urgent illnesses.
Volunteer
Be the Anchor Organization
Washington, District of Columbia
09.2024 - 10.2024
- Coordinated suicide prevention awareness event, increasing outreach to veterans and service members.
- Designed and displayed positive message signs with service member names, enhancing morale during food and supply delivery for veteran support foundation.
- Completed 6-mile ruck march with 22 lb rucksack filled with canned food and essential supplies, then delivered donated items to veteran support foundation.
Phi Theta Kappa Honor Society Member
Orange Coast College
Costa Mesa, California
2018 - 2019
- Contributed to weekly planning meetings to enhance event coordination and streamline future operations.
- Sorted donated books for efficient inventory management. for efficient packing and distribution.
- Prepared book shipments for timely transfer to the reception center.
Student Health Center Volunteer
Orange Coast College
Costa Mesa, California
01.2018 - 04.2018
- Developed engaging health education programs for youth populations.
- Contributed to the design and planning of health awareness events.
- Coordinated logistics and support for successful health awareness events.
- Assessed campus health concerns to inform targeted awareness initiatives.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MD05-2024
Associate of Science - General Studies
Austin Peay State University
Clarksville, TN12-2021
Skills
- Appointment scheduling
- Billing and insurance processing
- Referral management
- Health record systems
- Medical documentation
- Client support
- Patient communication
- Bilingual proficiency (English and Vietnamese)
- Organizational skills
- Team collaboration
- Flexibility and adaptability
- Analytical thinking
- Problem-solving strategies
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Volunteer
Be the Anchor Organization
09.2024 - 10.2024
Student Health Center Volunteer
Orange Coast College
01.2018 - 04.2018
Doctor Office Receptionist
Thuy Thanh Nguyen M.D.
01.2016 - 03.2020
Phi Theta Kappa Honor Society Member
Orange Coast College
2018 - 2019
Bachelor of Science - Psychology
University of Maryland Global Campus
Associate of Science - General Studies
Austin Peay State University