Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaela Cobb

Eleanor

Summary

Dynamic Medical Office Receptionist and Optometry Technician at French Eye Care Center, adept at enhancing patient relations and ensuring HIPAA compliance. Proven ability in managing patient records and scheduling, while delivering exceptional customer service. Recognized for effective communication and attention to detail, contributing to a streamlined office environment. Also has an education in HR Management and is familiar with remote working environments.

Overview

8
8
years of professional experience

Work History

Medical Office Receptionist/ Optometry Technician

French Eye Care Center
Eleanor, WV
04.2026 - Current

Pretest, Topgraphy and OCT scan, and dilate patients, scribe and assist the doctor.

Sell prescription glasses, answer phone calls from patients about becoming new patients, scheduling, canceling, and insurance questions. Also checking insurance applications, faxes, scans, checking patients out, and finale daily reports.

Executive Director

WV Kids Fest
Remote - WV/ PA
02.2025 - 05.2026

Cold calling for donations, volunteers and sponsorship opportunities, collected school supplies to be dispense to children at the various days of Kids Fest. Conducted interviews and hired employees for tutoring, worked daily in various Microsoft applications in order to keep everyone organized and on task, and organized other events link concerts to raise money for the non-profit.

Variable Team Member

Coast Personnel Services (TMMWV)
Buffalo, WV
01.2020 - 05.2021
  • Ran a machining line along side other machinist that made cranks for Toyota vehicles, inspected parts, maintained maintenance of the machines and kept the machines and line cleaned.

Sandwich Artist/ Cashier

Jersey Mike’s
Hurricane, WV
08.2018 - 01.2020
  • Made sandwiches upon customer requested, sliced meat and fresh produce daily, stocked the line, baked bread, ordered produce, cashed customers out, and cleaned.

Education

Associate of Science -

West Virginia Junior College
Morgantown, WV
03.2025

Skills

  • Record preparation
  • Front desk operations
  • HIPAA compliance
  • Patient check-in
  • Patient confidentiality
  • Healthcare experience
  • Customer service background
  • Office administration
  • Patient scheduling
  • Electronic charting
  • Managing patient records
  • Data entry
  • Insurance verification
  • Appointment management
  • Appointment scheduling
  • Patient relations
  • Insurance billing procedures
  • Appointment setting
  • Scheduling proficiency
  • Medical records management
  • Accounting
  • Transcription of medical notes
  • Call handling
  • Co-payment collection
  • Medical software applications
  • Patient reception management
  • HIPAA guidelines
  • Microsoft office
  • Patient registration
  • Reminder calls
  • Medical terminology
  • Documentation
  • Petty cash management
  • Time management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Adaptable and flexible
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication

Timeline

Medical Office Receptionist/ Optometry Technician

French Eye Care Center
04.2026 - Current

Executive Director

WV Kids Fest
02.2025 - 05.2026

Variable Team Member

Coast Personnel Services (TMMWV)
01.2020 - 05.2021

Sandwich Artist/ Cashier

Jersey Mike’s
08.2018 - 01.2020

Associate of Science -

West Virginia Junior College