Rose Winters
Chandler,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Account Manager
Harter Aerospace
08.2022 - Current
- Managed a portfolio of diverse accounts, providing personalized attention to each client's unique needs.
- Achieved high client retention rates by maintaining regular contact with each account holder and proactively addressing any potential issues or concerns before they escalated into major problems.
- Conducted regular reviews of client accounts, identifying opportunities for growth and improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed a portfolio of diverse accounts, providing personalized attention to each client''s unique needs.
Bartender (Shift Leader)
The Local
08.2017 - 07.2020
- Also responsible for customer complaints, food orders, and managing cash drawers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new employees and delegated daily tasks and responsibilities.
Mobile Sales Consultant
Best Buy
10.2016 - 08.2017
- Typical duties included greeting customers, approaching potential customers, asking questions, and finding resolutions.
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment.
- Achieved sales targets consistently by effectively presenting product features and persuading customers of their benefits.
- Performed in-store product demonstrations at assigned events.
Education
Working towards a Bachelor's in Psychology -
Grand Canyon University
Skills
- Problem-Solving
- Email Etiquette
- Feedback collection
- Customer Service
- Problem-solving abilities
- Complaint Handling
Timeline
Customer Service Account Manager
Harter Aerospace
08.2022 - Current
Bartender (Shift Leader)
The Local
08.2017 - 07.2020
Mobile Sales Consultant
Best Buy
10.2016 - 08.2017
Working towards a Bachelor's in Psychology -
Grand Canyon University
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