Rose Young
The Bronx
Summary
Customer Service Representative with extensive experience in payment processing, patient care, and data entry, demonstrating a strong commitment to team collaboration and customer satisfaction. Proficient in managing toll payment plans and scheduling appointments, ensuring adherence to regulations and enhancing operational efficiency. Eager to leverage skills and expertise to contribute to a dynamic team environment while continuing to grow professionally.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
TTEC Tolling Solution
The Bronx
01.2024 - 01.2026
- Updating customer information, managing toll payment plans, and processing account adjustments as needed
- Utilizing TTEC’s tolling management system to access customer information, process transactions, and record interactions
- Identifying complex issues and escalating them to appropriate teams within TTEC or the DMV for further resolution
Direct Support Professional
Hope Home Care
The Bronx
04.2021 - 09.2024
- Personal Care: Assist with bathing, grooming, dressing, and hygiene.
- Daily Living Skills: Teach and support cooking, cleaning, laundry, and shopping.
- Community Integration: Facilitate social, recreational, and educational activities in the community.
- Health & Safety: Monitor health, administer medications (where allowed), and follow safety protocols.
- Documentation & Advocacy: Maintain daily logs, behavioral data, and act as an advocate for the individual’s choices and rights.
- Transportation: Drive individuals to appointments, work, or community events.
Scheduling Coordinator
Mount Sinai
06.2022 - 01.2024
- Responsible for scheduling appointments, consults and follow-up appointments for patients
- May schedule patients’ appointments for test or consults
- May initiate reminder calls
- Schedules patient FPA appointments and updates practice management system
- Collects patient demographics and insurance information and enters into management system
- Verifies patients’ insurance coverage prior to patients’ appointment and advised patient of any insurance referrals or authorizations needed
- May act as liaison with Administrative Assistant staff to address patient concerns or other issues
- Performs other related duties
Security Guard
Allied Universal
New York
06.2015 - 09.2020
- Patrol and Inspection: "Conducted regular foot/vehicle patrols of interior and exterior premises to identify potential risks, ensuring all doors, windows, and gates were secure".
- Surveillance & Monitoring: "Monitored CCTV cameras, alarm systems, and, if applicable, gambling surveillance equipment to detect, document, and report suspicious activity".
- Access Control: "Managed access points by verifying employee IDs, issuing visitor passes, and controlling vehicle traffic to prevent unauthorized entry".
- Incident Response: "Responded immediately to alarms, disturbances, or emergencies, providing prompt, calm assistance and notifying law enforcement or emergency services as needed".
- Safety & Compliance: "Enforced company policies, safety protocols, and regulations, reducing safety hazards by conducting routine, daily safety inspections".
- Reporting & Documentation: "Prepared detailed daily logs and incident reports, documenting all observations, security breaches, and actions taken".
Café Associate
One World Observatory
01.2015 - 12.2016
- Customer service
- Serve food, beverages, pastries and food in café setting
- Prepare bills for items being purchased using registers, and calculators
- Receive payments and make change
- Prepare food such as sandwiches, soups, and pizza
- Perform cleaning duties such as sweeping, mopping, washing dishes
Education
associates degree - health information administration
the college of westchester
Westchester , NY 03.2023 - 05.2025
high school equivalency diploma -
project ready ged plus
10.2010 - 07.2012
Skills
- Customer Service
- Excellent communication skills
- Data entry
- Scheduling
- Payment processing
- Security
- Cash handling
- Patient care
- Team collaboration
Timeline
Customer Service Representative
TTEC Tolling Solution
01.2024 - 01.2026
associates degree - health information administration
the college of westchester
03.2023 - 05.2025
Scheduling Coordinator
Mount Sinai
06.2022 - 01.2024
Direct Support Professional
Hope Home Care
04.2021 - 09.2024
Security Guard
Allied Universal
06.2015 - 09.2020
Café Associate
One World Observatory
01.2015 - 12.2016
high school equivalency diploma -
project ready ged plus
10.2010 - 07.2012