ROSEANN AGUIRRE
San Antonio,FL
Summary
Bilingual sales associate with proven success in customer engagement and relationship building, driving satisfaction and referral business.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Sales Associate Manager
AMERICAS BEST
SAN ANTONIO, TX
03.2022 - Current
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Provided bilingual support to customers, enhancing communication and satisfaction across diverse client bases.
- Resolved customer inquiries through phone, ensuring timely and accurate responses to concerns.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - MEDICAL
CAREER QUEST
SAN ANTONIO, TX06-2002
Skills
- Customer engagement
- Data entry
- Upselling strategies
- Product knowledge
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Active listening
- Flexibility and adaptability
- Telephone etiquette
- Understanding customer needs
- Calm and professional under pressure
- Fluent bilingualism
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Maintained highest sales for weeks in a row.
Certification
- medical assistant
Languages
English
Native or Bilingual
Timeline
Sales Associate Manager
AMERICAS BEST
03.2022 - Current
Associate of Science - MEDICAL
CAREER QUEST