Roseann Hillmann
Valrico
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
27
27
years of professional experience
Work History
Operations Supervisor
Hillsborough County Sheriff's Office (HCSO)
04.2007 - 06.2022
- Supervised daily operations, ensuring compliance with regulations and safety standards.
- Developed and implemented training programs for new personnel, enhancing team performance.
- Coordinated resource allocation, optimizing use of manpower and equipment across units.
- Monitored workflow processes, identifying areas for improvement to increase operational efficiency.
- Led incident response initiatives, fostering collaboration among various departments during emergencies.
- Conducted performance evaluations, providing constructive feedback to promote professional growth among staff.
- Analyzed operational data to inform decision-making and improve service delivery outcomes.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Child Protective Investigator
Department Of Children and Families, State of Florida
01.2003 - 05.2006
- Conducted thorough investigations to assess child safety and welfare in compliance with state regulations.
- Collaborated with law enforcement and social service agencies to coordinate child protection efforts effectively.
- Developed detailed case reports documenting findings, recommendations, and actions taken during investigations.
- Facilitated interviews with children, families, and witnesses to gather accurate information for case assessments.
- Monitored ongoing cases to ensure compliance with safety plans and service provisions for affected families.
- Advocated for necessary resources and services for children and families involved in protective cases.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
- Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
Operations Manager
WorldTravel Partners
03.1995 - 04.2005
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements and optimize workflows.
- Developed training programs to elevate staff performance and maintain compliance standards.
- Analyzed performance metrics to drive strategic decision-making and resource allocation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Bachelor of Science - Business Administration And Management
George Mason University
Fairfax, VA06-2000
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Customer relationship development
- Management
- Workflow optimization
- Multitasking and organization
- Team leadership
- Employee supervision
- Decision-making
- Data entry
- Customer service
- Coaching and mentoring
- Customer service management
- Relationship building
- Handling complaints
- Leadership and change management
- Documentation and recordkeeping
- Administration and operations
- Report writing
- Performance improvement
- Regulatory compliance
- Phone and email etiquette
- New hire orientation
- Support services
- Payroll administration
- Travel coordination
Timeline
Operations Supervisor
Hillsborough County Sheriff's Office (HCSO)
04.2007 - 06.2022
Child Protective Investigator
Department Of Children and Families, State of Florida
01.2003 - 05.2006
Operations Manager
WorldTravel Partners
03.1995 - 04.2005
Bachelor of Science - Business Administration And Management
George Mason University
Similar Profiles
Kacey JeraldKacey Jerald
Records Data Specialist at Hillsborough County Sheriff's Office - RecordsRecords Data Specialist at Hillsborough County Sheriff's Office - Records
Tyler SzilagyiTyler Szilagyi
Field Training Deputy at Hillsborough County Sheriff's Office District IIIField Training Deputy at Hillsborough County Sheriff's Office District III
Joseph CaraniJoseph Carani
Deputy at Hillsborough County Sheriff's OfficeDeputy at Hillsborough County Sheriff's Office
Larissa BlackburnLarissa Blackburn
Host, Server, Line Cook, Togo, Prep Cook at Olive Garden - Darden RestaurantsHost, Server, Line Cook, Togo, Prep Cook at Olive Garden - Darden Restaurants
Cinthya WigginsCinthya Wiggins
Registered Nurse at Manatee Memorial HospitalRegistered Nurse at Manatee Memorial Hospital