Roseanna Criado-Valdez
Clovis,CA
Summary
Dynamic professional with a proven track record at Table Mountain Rancheria, excelling in compassionate caregiving and efficient emergency dispatch. Demonstrated ability to enhance customer satisfaction and safety through meticulous attention to detail and empathetic communication. Skilled in utilizing technology for effective problem-solving and support, ensuring high levels of operational efficiency and client well-being.
Attended Fresno State University and studied Family and Child Science and found my passion to work with children and their families to foster early childhood growth and development.
Experienced with child care and early education. Utilizes nurturing approaches to support child development and manage classroom dynamics. Knowledge of creating safe, engaging learning environments and maintaining open communication with parents.
Overview
19
19
years of professional experience
1
1
Certification
Work History
In-Home Supportive Service Provider
In-Home Supportive Service
09.2021 - Current
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Helped clients maintain personal hygiene by assisting with bathing, dressing, grooming tasks.
- Supported clients'' emotional well-being through active listening and empathetic communication, creating a positive environment.
- Monitored vital signs regularly during routine check-ups on behalf of physicians or nurses responsible for overseeing overall treatment plans.
- Provided compassionate care for clients with various physical and cognitive limitations, ensuring their comfort and safety.
- Performed light housekeeping duties to maintain a clean and organized living space for clients.
- Assisted in meal planning and preparation according to dietary requirements, ensuring proper nutrition for each client.
IT Help Desk Technician/Administrative Assistant
Table Mountain Rancheria
01.2019 - 01.2023
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Used ticketing systems to manage and process support actions and requests.
- Streamlined help desk operations by implementing an effective ticket management system.
- Managed high levels of call flow and responded to technical support needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
Dispatcher
Table Mountain Rancheria
02.2013 - 01.2019
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
- Reduced false alarms through diligent verification procedures before initiating police response.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Administrative Assistnat III
Table Mountain Rancheria
01.2008 - 01.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Dispatcher
Table Mountain Rancheria
01.2006 - 01.2008
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Education
Bachelor of Science - Child Development
California State University, Fresno
Fresno, CA12-2024
Associate of Science - Early Childhood Education
Clovis Community College
Clovis, CA12-2022
Skills
- Compassionate caregiving
- Documentation and record keeping
- Customer service expert
- Parent-teacher communication
- Public safety awareness
- Lesson planning
- Maintaining safety
- Play-based learning
- Behavioral modeling
- Problem-solving
- Dramatic play
- Developmental needs
Certification
- Adult Child & Baby First Aid/CPR/AED certification – American Red Cross.
- Child Development Associate (CDA) Certificate
- California child development teacher permit
Timeline
In-Home Supportive Service Provider
In-Home Supportive Service
09.2021 - Current
IT Help Desk Technician/Administrative Assistant
Table Mountain Rancheria
01.2019 - 01.2023
Dispatcher
Table Mountain Rancheria
02.2013 - 01.2019
Administrative Assistnat III
Table Mountain Rancheria
01.2008 - 01.2013
Dispatcher
Table Mountain Rancheria
01.2006 - 01.2008
- Adult Child & Baby First Aid/CPR/AED certification – American Red Cross.
- Child Development Associate (CDA) Certificate
- California child development teacher permit
Bachelor of Science - Child Development
California State University, Fresno
Associate of Science - Early Childhood Education
Clovis Community College
Similar Profiles
Evelyn CorralEvelyn Corral
Behavior Health Technician at In-Home Supportive ServiceBehavior Health Technician at In-Home Supportive Service
Shelsea RodriguezShelsea Rodriguez
Provider at In-Home Supportive ServiceProvider at In-Home Supportive Service
Joseph PhaboribouneJoseph Phaboriboune
In-Home Care Provider at In-Home Supportive ServiceIn-Home Care Provider at In-Home Supportive Service