Roseanna Harrington
Tarpon Springs,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
The Kitchen
11.2022 - Current
- Facilitated exceptional and engaging table service, promoting customer loyalty and return visits.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Developed strong relationships with regular customers to enhance loyalty and repeat business.
- Implemented daily specials and promoted menu items to increase sales opportunities.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Innisbrook, A Salamander Golf & Spa Resort
12.2022 - 09.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously while maintaining attention to detail and efficiency.
- Trained new servers on menu items, service standards, and restaurant policies.
- Collaborated with kitchen staff to coordinate timely food delivery and special requests.
Server/Bartender
Crescent Oaks Golf Club
06.2021 - 12.2022
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Coordinated installation and dismantling for various weddings, special events
- Trained new staff on beverage preparation and customer interaction protocols.
- Executed managerial tasks such as disbursing employee compensation post-special events and managing building access as needed
Server/Bartender
Ropewalk
01.2019 - 03.2020
- Delivered exceptional customer service in high-volume dining environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Phillips Crab House
05.2016 - 06.2018
- Facilitated outstanding service in dynamic, energetic settings featuring extensive table sections.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided exceptional customer service by anticipating guest needs and addressing inquiries promptly.
- Trained and mentored new servers on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely order delivery and high food quality standards.
Education
B.A. - Environmental Studies/ Minor in Outdoor Education Leadership
Salisbury University
Salisbury, MD05-2018
Skills
- Server with 16 years of providing excellent customer service
- Excels in fast-paced environment and works well under pressure
- In-depth understanding of POS technology and procedures
- Trained many new employees at multiple establishments
- Exceptional customer service
- Strong work ethic
- High volume dining
- Team collaboration
- Cash handling
- Guest engagement
- Positive and professional
- Team player
Disclaimer
References available upon request
Timeline
Server
Innisbrook, A Salamander Golf & Spa Resort
12.2022 - 09.2024
Server
The Kitchen
11.2022 - Current
Server/Bartender
Crescent Oaks Golf Club
06.2021 - 12.2022
Server/Bartender
Ropewalk
01.2019 - 03.2020
Server
Phillips Crab House
05.2016 - 06.2018
B.A. - Environmental Studies/ Minor in Outdoor Education Leadership
Salisbury University