Roseanna Morante
Kea‘au,HI
Summary
An Interesting Position with a growing company that will allow professional and personal growth.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Bay Clinic
Hilo, HI
10.2016 - Current
- Answer the telephone promptly and courteously,screen calls,and connect the callers to the appropriate departments,office,or individuals.
- Verify callers and their contact information.
- Assist with Scheduling,Rescheduling,Canceling and confirming clinic appointments for new and returning patients.
- Forward calls requesting referrals, medication refills, lab test results/orders to the appropriate departments.
- Communicate with patients effectively by actively listening and maintaining a positive, empathetic and professional attitude towards patients at all times.
- Returning patients calls from leaving voicemails or messages through their MyChart.
Courtesy Clerk
Safeway
Hilo, HI
Jan.2008 - 09.2010
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Carried out special orders requested by customers promptly and efficiently.
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service by being friendly and courteous at all times.
- Followed proper food safety procedures when stocking refrigerated items.
- Organized backroom areas for efficient storage of merchandise.
- Inspected customer bags to ensure no shoplifting occurred.
Sales Associate
Ross Dress for Less
Hilo, HI
Dec.2012 - Oct.2016
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Operate cash register,scan and bag items.
- Collect cash, check or charge payments from customers,made change for cash payments.
- Tilled out cash drawer.
- Processed refunds and issued credits for returned merchandise without an ID.
Office Assistant
Department of Human Services
Hilo, HI
Nov.2010 - Feb.2012
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and directed them to appropriate personnel.
- Prep annual eligibility reviews to be mailed out.
- Accept documents and applications from clients.
- Assist clients with filling out their yearly review.
Housekeeper
Reeds Bay Hotel
Hilo, HI
Oct.2007 - Jan.2008
- Responded to requests from guests regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Collection Representative
Penncro Associates Inc.
Hilo, HI
Dec.2001 - Mar.2004
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Answered incoming calls in a professional, courteous and timely manner.
- Contacted customers to discuss past due accounts and negotiated payment arrangements.
- Assisted customers in understanding the terms of repayment plans and helped them stay current on their accounts.
Education
GED -
Waiakea High School
Hilo, HI06-2000
Skills
- Quality Assurance
- Call Control
- Customer Relationship Management
- Complaint resolution
- Customer Service
- Communicating with clients
Timeline
Call Center Representative
Bay Clinic
10.2016 - Current
Courtesy Clerk
Safeway
Jan.2008 - 09.2010
Sales Associate
Ross Dress for Less
Dec.2012 - Oct.2016
Office Assistant
Department of Human Services
Nov.2010 - Feb.2012
Housekeeper
Reeds Bay Hotel
Oct.2007 - Jan.2008
Collection Representative
Penncro Associates Inc.
Dec.2001 - Mar.2004
GED -
Waiakea High School