Roseanna Olveda
Moses Lake,WA
Summary
Dedicated Scheduling Coordinator with proven skills in patient scheduling and office administration. Known for optimizing clinic workflows and enhancing team efficiency through effective communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
Cacchiotti Orthodontics
Moses Lake, WA
04.2020 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce appointment conflicts.
- Managed electronic health records to ensure accurate patient information and streamline communication.
- Trained new staff on scheduling software and best practices for patient interaction.
- Led team meetings to discuss scheduling challenges and formulate strategic solutions for operational improvements.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Enhanced team efficiency by streamlining appointment scheduling processes.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
Receptionist
Vision Clinic
Moses Lake, WA
05.2012 - 03.2020
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data management.
- Oversaw front desk operations, ensuring adherence to clinic policies and fostering a welcoming environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Collaborated with optometrists to maintain optimal inventory levels of vision care supplies.
- Implemented organizational systems for eyewear displays, enhancing product visibility and accessibility.
- Educated customers about lens options, including materials, coatings, and special features to help them make informed decisions.
Education
High School Diploma -
Saddle Mountain School
Othello, WASkills
- Problem-solving
- Strong work ethic
- Verbal and written communication
- Teamwork and collaboration
- Staff coordination
- Scheduling proficiency
- Office administration
- Patient scheduling
Languages
Spanish
Timeline
Scheduling Coordinator
Cacchiotti Orthodontics
04.2020 - Current
Receptionist
Vision Clinic
05.2012 - 03.2020
High School Diploma -
Saddle Mountain School