Roseanna Ragland
Longview,TX
Summary
Customer-focused professional delivering high-quality service and resolving issues effectively. Experienced in personnel development and team collaboration, excelling in fast-paced environments. Strong communicator dedicated to fostering positive experiences and building lasting relationships with customers and colleagues.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Shift Leader
Newk's Eatery
Longview, TX
01.2025 - Current
- Managed multiple tables simultaneously, ensuring high service quality and guest satisfaction.
- Worked with a POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts to streamline workflow and enhance guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with a POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, contributing to a collaborative work environment that increased overall productivity.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
Attendee
Arabella of Longview
Longview, TX
08.2023 - 01.2025
- Demonstrated self-motivation through independent project management.
- Adapted quickly to changing priorities in fast-paced settings.
- Learned new processes swiftly to maintain team productivity.
- Communicated effectively with team members and clients.
- Collaborated with team members to achieve common goals.
- Showed respect and friendliness while assisting colleagues.
- Supported day-to-day operations, collaborating with team members to ensure smooth workflow.
- Pursued learning opportunities to enhance professional skills.
Shipping and Receiving
Inzer Advance Designs
Longview, TX
06.2023 - 07.2023
- Coordinated shipping and receiving operations to facilitate timely movement of goods and materials.
- Handled shipping and receiving duties efficiently, ensuring that parts arrived on time and in good condition for customers'' needs.
- Directed shipping and receiving of wide range of products daily.
- Facilitated smooth operations by coordinating with shipping and receiving departments on material movement schedules.
Cashier/Customer Service
Zippy J's
Longview, TX
01.2021 - 08.2021
- Welcomed customers and assessed needs to provide tailored assistance.
- Ensured accuracy by counting cash in drawers before and after shifts. in cash drawers at beginning and end of shifts to maintain accuracy.
- Organized and showcased merchandise on the sales floor.
- Maintained high standards of cleanliness throughout facility, enhancing customer experience.
- Assisted customers with purchases, item location, and enrollment in reward programs, improving customer satisfaction.
Cashier and Customer Service
Circle R
Lolita, TX
06.2019 - 12.2020
- Greeted customers entering store and addressed their needs to enhance shopping experience.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked merchandise in front lanes to enhance visibility.
- Restocked and organized merchandise in front lanes.
- Maintained clean and safe shopping environment by regularly sanitizing checkout area, promoting customer safety.
Cook/Prep
Circle R
Lolita, TX
06.2017 - 07.2020
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Prepared meals under time constraints, ensuring timely service during peak hours to meet customer demand.
- Prepared and cooked high-quality meals in accordance with menu specifications.
- Maintained cleanliness and organization of kitchen workspace to ensure safety standards.
- Collaborated with team members to streamline food preparation processes and improve efficiency.
Education
Associate of Science - Business Management
DeVry University
Chicago, Remote03-2027
High school diploma - undefined
Industrial High School
Vanderbilt, TX06-2020
Skills
- Food service experience
- Culinary skills
- Menu item development
- Safe food handling
- Point of sale operation
- Product replenishment
- Cleanliness standards
- Guest engagement
- Team leadership
- Strong work ethic
- Proficient in English
Certification
- Driver's License
- Texas Food Handler Certification
- Texas Food Handlers Management Certification
Timeline
Shift Leader
Newk's Eatery
01.2025 - Current
Attendee
Arabella of Longview
08.2023 - 01.2025
Shipping and Receiving
Inzer Advance Designs
06.2023 - 07.2023
Cashier/Customer Service
Zippy J's
01.2021 - 08.2021
Cashier and Customer Service
Circle R
06.2019 - 12.2020
Cook/Prep
Circle R
06.2017 - 07.2020
High school diploma - undefined
Industrial High School
Associate of Science - Business Management
DeVry University