Roseanne Gendron

Broadway Diner

Bayonne, NJ

08.2017 - Current

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bussed and reset tables to keep dining room and work areas clean.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stayed up-to-date on menu changes to help customers make food choices.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Inspected dishes and utensils for cleanliness.
Checked identification for minimum age for sale of alcoholic beverages.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Prepared specialty desserts for customers for special occasions.

Summary