Rose Azucena Aguilar
Houston
Summary
Dedicated and adaptable worker with good communication, empathetic and compassionate, with talent for connecting with young individuals and fostering supportive environment. Knowledge of behavior management techniques and crisis intervention, along with skills in active listening and problem-solving. Committed to creating positive impact by nurturing growth and resilience in youth.
Ready to learn and grow with your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Upbring
02.2023 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Encouraged healthy lifestyles through organization of sports and wellness activities.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
ASSISTANT DISPATCHER
Tycoon Transport LLC
01.2021 - 01.2022
- Selected safest and fastest routes to driver locations with available locator aids
- Assigned loads to drivers based on designated routes and driver location
- Prepared, updated and dispensed daily route schedule
- Monitored routes and locations to verify timely services and accurate information
- Reported driver performance issues or concerns to appropriate management for resolution
- Assessed customer complaints and resolved product condition or delivery time issues
- Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
- Communicated clearly and concisely to reduce errors and provide complete dispatch data
PICKER AND COUNT
Amazon
10.2019 - 01.2021
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Received and counted stock items and record data manually and on computer
CASHIER AND STOCKROOM
Ross Dress for Less
04.2018 - 09.2020
- Maintained inventory and store visual presentation to meet customer needs
- Processed cash, check and credit cards for customer purchases
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Helped customers locate merchandise
- Provided efficient and courteous service to customers
CASHIER AND STOCKROOM
Shoe Dept Encore
05.2018 - 09.2019
- Maintained inventory and store visual presentation to meet customer needs
- Built and maintained positive working relationships with co-workers
- Partnered with security and loss prevention, minimizing shrink
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Helped customers locate merchandise
Education
GED -
Instituto Juan Mejia Espinoza
Nicaragua11.2005
Skills
- Empathy
- Organization
- Adaptability and flexibility
- Active listening
- Effective communication
- Team collaboration
- Team building
- Resilience building
- Shelter arrangements
- Youth intake
- Rapport development
References
- Maria Gabriela Nunez, Upbring Krause Children Shelter, File Clerk (346) 813 3391, maria.munoz@upbring.org
- Rigoberto Navas, Upbring Krause Children Shelter, Shift Supervisor( 346) 283 1411, rigoberto.navas@upbring.org
- Ernesto Sanchez, Tycoon Transport LLC, Business Owner Manager, (305) 898-0040, tycoon_transport@outlook.com
- Tialisa Martin, Shoe Dept Encore, Store Manager, (979) 248-0542, tialisamartin@gmail.com
Certification
TWIC Card
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Youth Care Worker
Upbring
02.2023 - Current
ASSISTANT DISPATCHER
Tycoon Transport LLC
01.2021 - 01.2022
PICKER AND COUNT
Amazon
10.2019 - 01.2021
CASHIER AND STOCKROOM
Shoe Dept Encore
05.2018 - 09.2019
CASHIER AND STOCKROOM
Ross Dress for Less
04.2018 - 09.2020
GED -
Instituto Juan Mejia Espinoza
TWIC Card
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