Verania Gonzalez
Brownsville,TX
Summary
I am very dedicated when it comes to the children and meeting their needs yo the best of my and the program abilities. Having over 5 years of working with children of all ages and currently studying psychology I believe I have what it takes to take care of children of all backgrounds and behaviors by understanding and empathizing with them. I do believe I am skilled, certified, and have learned a lot in my time working to continue to work with the youths that come everyday into the program.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Southwest Keys
07.2023 - Current
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
Cashier
Target
10.2021 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Babysitter
Aunt
06.2018 - 07.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Call Center Representative
Maximus
01.2023 - 05.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Bank Teller
First National Bank Texas
02.2022 - 08.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cashier
Burlington
06.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Census Taker
Census Bureau
03.2020 - 05.2020
- Utilized technology such as smartphones and tablets for efficient data entry and transmission during fieldwork.
- Contributed to a comprehensive demographic representation by locating households in assigned areas for enumeration.
- Resolved discrepancies in collected data through diligent follow-up efforts, ensuring reliable results for analysis purposes.
- Completed administrative duties such as mileage tracking and expense reporting accurately, supporting prompt reimbursement and operational efficiency.
Education
General Studies - Pshycology
Texas Southmost College
Brownsville, TXSkills
Problem solving
Adaptability
Patience
Empathy
Quick thinking
Leadership
Organization
Conflict resolution
Creativity
Accountability
Student engagement
Communication
Flexibility
Management
Certification
CPI
CPR
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Youth Care Worker
Southwest Keys
07.2023 - Current
Call Center Representative
Maximus
01.2023 - 05.2023
Bank Teller
First National Bank Texas
02.2022 - 08.2022
Cashier
Target
10.2021 - 01.2024
Cashier
Burlington
06.2020 - 09.2021
Census Taker
Census Bureau
03.2020 - 05.2020
Babysitter
Aunt
06.2018 - 07.2023
General Studies - Pshycology
Texas Southmost College