ALEXIS N ZEPEDA
Brownsville,Tx
Summary
Dedicated and reliable professional with strong communication, interpersonal, and organizational skills. Known for a strong work ethic, adaptability, and the ability to learn new tasks quickly. Committed to contributing to team success and delivering high-quality results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Youth Care Worker
Southwest Key Program
03.2023 - 07.2025
- Supervise and engage youth in daily activities to ensure a safe, structured, and supportive environment.
- Provide individualized guidance to help youth build essential life skills and foster personal growth.
- Attend ongoing professional development sessions to stay current with best practices in youth care and trauma-informed approaches.
Healthcare Customer Service Representative
Maximus
07.2021 - 08.2022
- Answer inbound calls and respond to patient or member inquiries.
- Explain healthcare policies, procedures, and available services clearly.
- Assist with questions regarding benefits, eligibility, claims and coverage.
Education
High School Diploma -
Lopez Early College High School
06.2020
Skills
- Time management
- Problem solving
- Communication
- Customer service
- Professionalism
- Team collaboration
- Organizational skills
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Youth Care Worker
Southwest Key Program
03.2023 - 07.2025
Healthcare Customer Service Representative
Maximus
07.2021 - 08.2022
High School Diploma -
Lopez Early College High School