Roseceline Aguilar
Modivcare
Phoenix,AZ
2
Languages
8
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Shipping /receiving
1 Year 8 Months- Received and inspected incoming shipments for accuracy and quality compliance.
- Collaborated with warehouse team to optimize receiving processes and improve efficiency.
- Enhanced warehouse organization by sorting and categorizing incoming products.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Customer Service Representative
1 Year 2 Months- Operated packaging machinery to ensure efficient and accurate packing processes.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to streamline workflow and improve productivity.
- Maintained cleanliness and organization of packing area to enhance safety standards.
Packing
11 Months- Operated packaging machinery to ensure efficient and accurate packing processes.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to streamline workflow and improve productivity.
- Maintained cleanliness and organization of packing area to enhance safety standards.
Customer Service Cashier
2 Years 2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries and provided product recommendations.
- Handled cash and credit transactions, ensuring accuracy in register balance.
Education
No Degree
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Microsoft Excel
Team development
Quality control
Warehousing functions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Modivcare
09.2024 - 11.2025Read More
Packing
Profiles
10.2022 - 09.2023Read More
Shipping /receiving
Georgia-Pacific
03.2022 - 11.2023Read More
Customer Service Cashier
Carl’s Jr
03.2018 - 05.2020Read More
Tolleson High School
No Degree
Read More