Rose Kristel Galera
Oxnard,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at McDonald's. Excelled in roles requiring decision-making and customer service focus, significantly improving service quality. Skilled in cash handling and employee training, adept at fostering a collaborative team environment. Achievements include streamlining operations and mentoring staff to exceed goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
Mcdonalds
06.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position.
- Consistently expressed a calm demeanor during peak periods or unexpected events to keep store operating smoothly and set positive example for shift team.
- Interviewed, recruited, and hired employees.
- Improved experience for new hires by guiding them through a comprehensive orientation program.
- Handled paperwork process for new hires.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Waitress
Rice By Mama
11.2023 - 06.2024
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Answered customers' questions and recommended items
- Helped customers with dietary restrictions, allergies and intolerances to obtain safe and delicious food.
Education
Associate of Science - Pre-Health
Oxnard College
Oxnard, CA06.2025
High School Diploma -
Channel Islands High School
Oxnard, CA06.2023
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Team Collaboration and Leadership
- Safe Control
- Opening and closing procedures
- Continuous improvements
Timeline
Waitress
Rice By Mama
11.2023 - 06.2024
Shift Manager
Mcdonalds
06.2021 - Current
Associate of Science - Pre-Health
Oxnard College
High School Diploma -
Channel Islands High School
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