Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rose L Bass

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Cashier

Marshall's Department Store
07.2019 - 09.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Rang out customers purchases and took in returns
  • Maintained friendly and professional customer interaction

Private Duty Home Health Care Aide

Nestor Jackson
03.2017 - 06.2019
  • Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Enhanced patient recovery by assisting with personal hygiene tasks, including bathing, grooming, and dressing.
  • Accompanied clients outside of home as guide, companion, and aide
  • Preformed light housekeeping duties, such as doing laundry, washing dishes, and changing linen

Private Duty Home Health Care Aide

James Clopton
01.2016 - 02.2017
  • Ensured medication adherence by administering prescribed medications according to schedule and monitoring for side effects.
  • Promoted patient safety by regularly assessing the home environment for hazards and implementing necessary changes.
  • Accompanied client outside of home as guide, companion, and aide
  • Performed light housekeeping, such as doing laundry, washing dishes, and changing bed linen

Home Health Care Aide

Addus
07.2013 - 12.2015
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Enhanced patient recovery time by assisting with prescribed exercises and administering medication as directed.
  • Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
  • Facilitated timely medical appointments by arranging transportation and accompanying patients when necessary.

Customer Service Representative/Cashier

Bad Girl Lingerie And Novelties
05.2012 - 08.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Recommended and helped customer select merchandise based on their needs
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Cosmopolitan Preparatory High School
Chicago, IL
06.1998

Skills

Ability to multitask

Outstanding communication skills

Cheerful and energetic personality

Over 7 years of cash handling experience

Ability to work independently with minimal supervision

Certification

  • Food and Sanitation License - 2021

Timeline

Customer Service Representative/Cashier

Marshall's Department Store
07.2019 - 09.2021

Private Duty Home Health Care Aide

Nestor Jackson
03.2017 - 06.2019

Private Duty Home Health Care Aide

James Clopton
01.2016 - 02.2017

Home Health Care Aide

Addus
07.2013 - 12.2015

Customer Service Representative/Cashier

Bad Girl Lingerie And Novelties
05.2012 - 08.2015

High School Diploma -

Cosmopolitan Preparatory High School

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Rose L Bass