Roseli Romero Toscano
Las Vegas,NV
Summary
Technical Support Specialist, reliable and adaptable to dynamic environments.
Detail-oriented representative with extensive experience in telecommunications and customer service. Technical Support Specialist with experience in delivering support services resolving customer complaints, placing orders and traveling to customers site for training, installations and repairs.
Overview
18
18
years of professional experience
Work History
Product Implementation & Service Technician
DIRECT COLOR SYSTEMS
Rocky Hill, CT
01.2016 - 05.2024
- Performs advanced skills including servicing, configuring, installing, troubleshooting, maintaining, and training as assigned in area of responsibilities.
- Travel to customer sites to perform installations, training, and service.
- Performs administrative duties as assigned including maintaining required logs, processes, and reports.
- Troubleshot electrical circuits using schematics and diagrams.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
Technical Operations
TIME WARNER CABLE
LOS ANGELES, CA
08.2007 - 12.2015
- Resolved an average of 6-8 technical inquiries each day within an hour time frame.
- Programmed and troubleshot devices following installation, repaired malfunctioning components.
- Ran cables and connected cable receivers, internet modems/routers, installed and repaired phone jacks.
- Completed logs and reports according to established policies and procedures.
Maintenance Record Planning Assistance
AMERIFLIGHT
BURBANK, CA
06.2006 - 07.2007
- Calculated the aircraft weight and balance, performance and fuel requirements.
- Assis in monitoring and maintaining Aircraft maintenance documents to assure airworthiness of Company Aircraft in Compliance with Company Policies and Federal Aviation Regulations.
- Maintained current maintenance records as required by the FARs and Company Procedures.
Education
Certified A&P Technician (Aircraft Mechanic) -
Westwood College of Aviation Technology
2003
High School Diploma -
Youth Opportunities Unlimited H.S.
2001
Skills
- Bilingual (Spanish)
- Strong communication skills
- Work with Minimal Supervision
- High mechanical and electrical troubleshooting skills
- Effective team player
- Type 65 wpm
- Excellent multi-Tasker who works well under pressure
- Exceptional telephone etiquette
Timeline
Product Implementation & Service Technician
DIRECT COLOR SYSTEMS
01.2016 - 05.2024
Technical Operations
TIME WARNER CABLE
08.2007 - 12.2015
Maintenance Record Planning Assistance
AMERIFLIGHT
06.2006 - 07.2007
Certified A&P Technician (Aircraft Mechanic) -
Westwood College of Aviation Technology
High School Diploma -
Youth Opportunities Unlimited H.S.
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