Summary
Overview
Work History
Education
Skills
Timeline
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Roselin Alonso

Miami,FL

Summary

Accomplished Shift Manager with a proven track record at Papa Johns, enhancing team performance and customer satisfaction through expert coaching and inventory management. Skilled in cash handling and fostering a collaborative team environment, I consistently exceed quality standards, driving significant improvements in service delivery and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

1
1
year of professional experience

Work History

Shift Manager

Papa Johns Pizzeria
Miami, FL
06.2024 - Current
  • Accomplished Shift Manager with a proven track record at Papa Johns, enhancing team performance and customer satisfaction through expert coaching and inventory management. Skilled in cash handling and fostering a collaborative team environment, I consistently exceed quality standards, driving significant improvements in service delivery and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Experienced Shift Manager, highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Shift Manager/Key Holder

Pizza Hut
Miami, FL
06.2023 - 02.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions, and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets, leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.

Education

High School Diploma -

Grassfield High School
Chesapeake, VA
06-2019

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Opening and closing procedures
  • Handling Customer Complaints
  • Quality Assurance
  • Inventory Control
  • Supply Ordering
  • Staff Supervision
  • Coaching and Mentoring
  • Team Collaboration and Leadership
  • Inventory Management
  • Production Management

Timeline

Shift Manager

Papa Johns Pizzeria
06.2024 - Current

Shift Manager/Key Holder

Pizza Hut
06.2023 - 02.2024

High School Diploma -

Grassfield High School
Roselin Alonso