Roseline Nunez

• Documented patient counters in hospital system and initiated follow-up actions.
• Stayed current on community-based resources and services useful to patients.
• Compiled information from patients and caregivers or family members to identify care concerns.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Collaborated with clinical and administrative staff to meet patient needs.
• Contacted patients to provide appointment reminders.
• Developed appropriate community resources such as mental health services, substance abuse, treatment and housing.
• Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
• Helped coordinate transportation arrangements for those without reliable means of getting around.
• Provided assistance to patients and families with navigating the health care system.

• Managed, scheduled and coordinated office functions and activities for employees.
• Administered payroll and maintained proper documentation of employee personnel.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Coded and entered daily invoices with in-house accounting software.
• Interpreted and communicated work procedures and company policies to staff.

My role in this position is to follow up with the students who are chronically absent, I am not limited to my position I also assist teachers in the classroom giving students one to one help in mathematics during class. On my free time I also help during lunch periods making connections with the students and making sure they are on their best behavior while also inviting them to join teams and clubs at the school.

• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Drove positive customer satisfaction levels by providing successful training to associates.
• Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
• Answered phone calls and responded to questions and concerns.