ROSELLA SINDLER
Boise,ID
Summary
Proven track record in enhancing customer loyalty and resolving conflicts at The UPS Store, showcasing exceptional problem-solving and active listening skills. Spearheaded training programs at KeyBank, boosting employee performance and retention. Ranked within the top 10 for productivity at Carlson Travel Service, demonstrating critical thinking and customer service excellence.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
The UPS Store
05.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Advanced Financial Solutions
02.2007 - 04.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Leisure Travel Agent
Carlson Travel Service
03.2001 - 04.2004
- Assisted clients via telephone with redeeming accumulated rewards for travel. Located and booked itineraries that fell within reward guidelines.
- Consistently ranked within the top ten of over 100 agents for productivity.
Teller/New Accounts Rep./Real Estate Specialist
KeyBank
03.1992 - 06.2000
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive efficient service.
United States Air Force
Motor Vehicle Operator/Dispatcher
10.1984 - 04.1988
- Consistently exceeded expectations for professionalism during routine evaluations from both officers and superior sergeants .
- Completed training for numerous vehicle types to include; tow trucks, snowplows, dump trucks and tractor trailers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Meridian High School
Meridian, ID05.1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Military Service
UNITED STATES AIR FORCE 10/1984 TO 10/1988
- Consistently exceeded expectations for professionalism during routine evaluations from
both officers and superior sergeants.
- Completed training for all vehicles types to include tow trucks, snow plows, dump trucks,and tractor trailers.
- Assisted with day to day operations, working efficiently and productively with all team members.
Timeline
Customer Service Representative
The UPS Store
05.2022 - 05.2024
Administrative Assistant
Advanced Financial Solutions
02.2007 - 04.2009
Leisure Travel Agent
Carlson Travel Service
03.2001 - 04.2004
Teller/New Accounts Rep./Real Estate Specialist
KeyBank
03.1992 - 06.2000
United States Air Force
Motor Vehicle Operator/Dispatcher
10.1984 - 04.1988
High School Diploma -
Meridian High School