ROSELYN GARCIA
New York
Summary
Experienced in client relations, sales, and trend analysis with a proven track record of success in delivering personalized shopping experiences for high-profile clients through CRM engagement and cross-selling techniques. Passionate about luxury fashion, art, and design, with a deep understanding of product categories and industry trends. Proactive problem-solver who excels in maintaining high service standards and visual merchandising excellence. Excellent communication and interpersonal skills dedicated to providing exceptional service and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Certified Buyer & Key Holder
2nd Street
12.2023 - Current
- Built and nurtured long-term client relationships through personalized service and expert styling, driving repeat business
- Processed 60+ buy transactions daily, negotiating payouts to optimize profitability, leading to an average monthly revenue increase of 45%
- Analyzed sales data to adjust pricing strategies, ensuring stock optimization and fast inventory turnover
- Oversaw store operations, security enforcement, and high-volume cash transactions, maintaining compliance and efficiency
- Utilized CRM tools to track client preferences, ensuring personalized recommendations and client retention
- Effectively handled customer complaints, working closely with management to resolve issues and maintain client satisfaction
- Led end-of-day sales reporting and operational audits to maintain store integrity
Inventory Specialist
Sickboy Archive
05.2023 - 02.2024
- Managed and organized high-value fashion inventory across the showroom, ensuring accuracy and efficiency
- Coordinated private sales, showroom visits, and logistics for elite clientele, ensuring seamless experiences
- Oversaw product intake , verifying shipments and maintaining meticulous records
- Fulfilled client requests by efficiently sourcing specific items tailored to individual needs.
Client Relations
ArchiveMess
01.2023 - 05.2023
- Developed and maintained relationships with VIP clients and VIC advisors, curating personalized shopping experiences
- Conducted trend research to identify emerging styles and sought- after pieces for high end buyers
- Sourced and procured exclusive fashion pieces , expanding the brands’ luxury offerings
- Facilitated communication between clients and showroom management, enhancing brand reputation and client retention
Education
High School Diploma -
Manhattan Center for Science and Mathematics
New York, NY06.2023
Skills
- Client Relations
- CRM Engagement
- Exclusive Showroom Coordination
- Multitasking
- Data Analysis
- Market research
- Inventory Management
- Cross-Selling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Buyer & Key Holder
2nd Street
12.2023 - Current
Inventory Specialist
Sickboy Archive
05.2023 - 02.2024
Client Relations
ArchiveMess
01.2023 - 05.2023
High School Diploma -
Manhattan Center for Science and Mathematics
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