Roselyn Kotay
Arlington,TX
Summary
Astute Court Clerk competent with researching information, locating files, and obtaining copies of records for the public. Offering many years' experience and exceptional customer service skills.
Educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Customer Service Executive.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
Work History
Med tech - Colonial Oaks
Colonial Oaks Living Center
Arlington, TX
06.2025 - Current
- Maintained lab equipment by calibrating, cleaning and performing routine maintenance checks.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Ordered supplies necessary for laboratory operations from approved vendors or suppliers.
- Reviewed test results with physicians to assist in diagnosis and treatment decisions.
Home Health Aide
Meadowbrook Memory Care Community
Arlington, TX
11.2024 - 05.2025
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Participated in developing individualized care plans based on medical orders and assessments.
- Engaged patients in recreational activities such as reading books or playing games.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
Customer service
Walmart
Philadelphia, Pennsylvania
08.2022 - 10.2024
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Developed and implemented customer service policies and procedures to ensure standardization of customer service operations across the nation.
- Answered incoming calls and provided customer service.
Education
Grand Prairie High School
Arlington, TXSome College (No Degree) - Biochemistry
Stark State College
Canton, OHSkills
- Customer service
- Process development
- Equipment maintenance
- Safety compliance
- Care plan development
- Time management
- Relationship building
- Customer service management
- Retail sales customer service
- Healthcare customer service
Timeline
Med tech - Colonial Oaks
Colonial Oaks Living Center
06.2025 - Current
Home Health Aide
Meadowbrook Memory Care Community
11.2024 - 05.2025
Customer service
Walmart
08.2022 - 10.2024
Grand Prairie High School
Some College (No Degree) - Biochemistry
Stark State College