Roselyne Karani

Nairobi

Summary

Dynamic IT professional, skilled in networking and customer service. Successfully enhanced user experience by resolving technical issues and facilitating online court sessions. Proven ability to multitask and collaborate effectively within teams, ensuring seamless operations and high customer satisfaction.

Work History

IT support intern

Milimani Law Courts

I have worked at Milimani Law Courts as an IT support intern where our work ranged from configuration of networks, making and testing of Ethernet cables, and helping customers log in to online court sessions.

Junior chef and front office attendant

Gaudago Café

Addressed customer inquiries to enhance service experience at Gaudago Café

Education

Diploma - Information Communication Technology

Kiriri Women's University of Science and Technology

12.2022

Kenya Certificate of Secondary Education -

Highridge Girls Secondary School

Nairobi, Kenya

04.2020

Skills

Multitasking
Networking
Customer service
Problem resolution

Teamwork
Technical support
Team collaboration

References

Gaudensia, Agola, gudensiaagola@gmail.com, +254 716912842, Gaudago café
Engine, Karani, karanieugine@gmail.com, +254 700809463, Russell Bedford International
Laban Omondi, Onono, Ononolb@gmail.com, +254 722709645

Interests

Lifelong learning and personal development
Reading fiction and non-fiction for insight and inspiration
Singing and vocal performance
Team sports, especially football, for fitness and collaboration

Timeline