Rosemaey Namubiru
Woburn,MA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, notably at Jumia E-commerce. Excelled in problem-solving and critical thinking, leading to a significant improvement in customer satisfaction. Skilled in CRM and active listening, adept at transforming customer challenges into repeat business and positive feedback.
Overview
1823
1823
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Jumia E-commerce
07.201 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Sales Executive
El-shammah Distributors Ltd
07.2018 - 09.2021
Station Manager
Total Energies
05.2017 - 09.2018
Records Clerk
Total Energy
02.2015 - 07.2017
Education
Uganda Advanced Certificate - Certificate
St. Mary's College Lugazi
Uganda11.2012
Uganda Certificate Education - Certificate
St. Cyprian High School Kyabakadde
Uganda11.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Client Relations
- Complaint resolution
- Call Center Operations
Certification
- LiveChat Expert LiveChat, Inc.
Languages
English
Elementary
Timeline
Sales Executive
El-shammah Distributors Ltd
07.2018 - 09.2021
Station Manager
Total Energies
05.2017 - 09.2018
Records Clerk
Total Energy
02.2015 - 07.2017
Uganda Advanced Certificate - Certificate
St. Mary's College Lugazi
Uganda Certificate Education - Certificate
St. Cyprian High School Kyabakadde
Customer Service Representative
Jumia E-commerce
07.201 - 01.2023
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