Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosemarie Hays

Jacksonville,NC

Summary

With over 20 years of experience in sales, customer service and management. Proven ability to build and maintain lasting relationships, leveraging online leads and referrals to generate new business opportunities. Committed to delivering efficient and personalized support and proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Real Estate Agent/Broker

Self Employed - Independent Contractor
09.2007 - Current
  • Full-time residential real estate agent and managed local Real estate office for 4 years.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Utilized advanced CRM tools to manage client transactions efficiently, ensuring timely follow-up and service delivery.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Increased property sales by implementing innovative marketing strategies, utilizing social media platforms, website design and SEO optimization.
  • Coordinate all home inspections vendors to ensure property is in sound condition.
  • Calculate clients' financial data to determine appropriate budget for their new home
  • Analyze and prepare statistical reports to present home listings, market values, and current real estate prices to clients.
  • Assisted clients in navigating complex regulatory requirements related to investments, ensuring compliance with all applicable laws.
  • Fostered team environment that encouraged knowledge sharing and collaboration, leading to improved brokerage services.
  • Reinforced ethical trading practices, ensuring all brokerage activities complied with legal standards and best practices.
  • Bought, renovated flipped houses and increased home values using real estate and construction knowledge.

Mortgage Sales Branch Manager

Beneficial/HSBC Bank
01.1998 - 09.2007
  • Hired as account executive and was promoted to branch manager within three years.
  • Increased mortgage sales by implementing effective training programs and coaching techniques for sales team.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
  • Managed pipeline of mortgage applications, ensuring timely processing and closing to meet customer expectations and deadlines.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Maintained friendly and professional customer interactions.

Electrical Equipment Repair Technician - 1142

United States Marine Corps
08.1992 - 08.1996
  • Served as Company Clerk for 8th ESB Support Company supporting 450 Marines.
  • Increased productivity by maintaining updated databases of client information for easy access during correspondence or project coordination efforts.
  • Coordinated company events and meetings, ensuring proper logistics and materials were prepared in advance.
  • Managed all correspondence and administrative forms processed to higher headquarters
  • Assisted in coordinating various operations and training programs conducted by the Marine Corps.
  • Adapted quickly to changing project scopes or requirements while maintaining high-quality work standards under tight deadlines.
  • Fostered a positive safety culture by consistently adhering to company safety guidelines and procedures, leading by example for fellow team members.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Honorable Discharge - National Defense Service Medal - Sea Service Deployment Ribbon - Meritorious Mast - Good Conduct Medal

Education

Business Management - Multi-Cultural Communications

University of Missouri
Columbia, MO

Business Management - Organizational Development

University of Mount Olive
New Bern, NC

Skills

  • Negotiation
  • Self-sufficient
  • Customer Service Driven
  • Website design
  • Computer skills
  • Customer acquisition
  • Documentation and reporting
  • Marketing skills
  • Presentation skills
  • Manage and Training
  • SEO Optimization
  • Financial Analysis
  • Market Research
  • Team-builder

Certification

Real Estate License, Real Estate Commission NC, 09/2007

Languages

German
Native or Bilingual

Timeline

Real Estate Agent/Broker

Self Employed - Independent Contractor
09.2007 - Current

Mortgage Sales Branch Manager

Beneficial/HSBC Bank
01.1998 - 09.2007

Electrical Equipment Repair Technician - 1142

United States Marine Corps
08.1992 - 08.1996

Business Management - Multi-Cultural Communications

University of Missouri

Business Management - Organizational Development

University of Mount Olive

Similar Profiles

CREATE PROFILE
Rosemarie Hays