Rosemarie Kelly
The Shores Resort & Spa
Daytona Beach
26
years of professional experience
Dedicated front desk professional with a strong focus on guest relations and customer service. Proven ability to enhance guest satisfaction through effective problem-solving and attentive listening skills.
Work History
Front Desk Agent
1 Year 5 Months- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Addressed guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Coordinated room assignments and special requests, optimizing occupancy and service delivery.
- Assisted in maintaining front desk operations, including cash handling and reservation management.
- Trained new team members on procedures and customer service standards to ensure consistency.
Front Desk Supervisor
2 Years 4 MonthsRestaurant Hostess
11 MonthsManager
21 Years 10 Months- Led team in executing design projects, enhancing workflow efficiency and project delivery timelines.
- Developed and implemented strategic marketing initiatives to increase brand visibility and customer engagement.
- Mentored junior staff, fostering professional growth and enhancing team skill sets within design operations.
- Streamlined production processes, resulting in improved quality control and reduced turnaround times.
Caregiver / Med Tech
2 Months- Assisted residents with daily living activities, ensuring comfort and dignity.
- Administered medications according to prescribed schedules, maintaining accuracy and compliance.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
- Monitored residents' health conditions, promptly reporting changes to nursing staff for intervention.
Education
High School Diploma
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Hospitality services
Guest relations
Guest accommodations
Listening skills
Nominated for front desk agent of the year
Nominated front desk agent of the year for Volusia county , I was placed third which was a tremendous honor
Timeline
Front Desk Agent
The Shores Resort & Spa
03.2025 - CurrentRead More
Front Desk Supervisor
The Shores Resort & Spa
04.2024 - CurrentRead More
Restaurant Hostess
The Shores Resort & Spa
04.2024 - 03.2025Read More
Caregiver / Med Tech
The Sarah House
01.2022 - 03.2022Read More
Manager
Kellys Classic Designs
07.2000 - 05.2022Read More
Hebert Morrison Techincal High School
High School Diploma
Read More