Rosemarie Mccarthy
Patchogue,NY
Summary
Passionate about delivering exceptional customer service, ensuring every individual feels heard, valued, and supported. Results-oriented community engagement and sales professional with extensive experience in personalized tours and relationship-building with prospective residents and families. Proven track record of generating leads, converting inquiries into move-ins, and driving occupancy growth. Expertise in developing outreach programs and fostering partnerships that create a welcoming environment for seniors, while aligning business objectives with resident needs. Committed to enhancing resident quality of life alongside achieving organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Leasing Consultant
WB Residential Communities Inc
Middle Island, NY
09.2022 - Current
- Welcomed and assessed potential residents, providing personalized tours and guidance throughout the application process.
- Implemented marketing initiatives, including resident referral programs, and social media outreach, to generate leads and drive engagement.
- Managed leasing activity and resident data using property management software, ensuring accurate records and efficient operations.
- Maintained strong relationships through proactive follow-ups via calls, emails, and personalized outreach, enhancing leasing and renewal conversions.
- Addressed residents' concerns with professionalism, resolving issues efficiently, and coordinating with relevant teams for timely solutions.
- Trained new employees on leasing procedures and office operations, ensuring consistency in customer service and administrative tasks, and managed the office in the absence of a property manager.
Real Estate Salesperson
Local Realty
Bohemia, NY
09.2015 - 09.2024
- Extensive knowledge of downsizing, aging in place, and senior housing.
- Networking and collaboration with professionals in the healthcare field.
- Managing real estate transactions from initiation to closing.
- Overseeing and negotiated offers for real estate purchases and buying.
- Advising prospective clients on current market activities and optimal buying or selling choices.
- Conferring with mortgage lenders, attorneys, inspectors, contractors, realtors to ensure that terms and conditions of the contract are met before closing dates.
Compliance Coordinator
Forest Pharmaceuticals
Hauppauge, NY
12.2006 - 06.2014
- Phone support to field sales representatives' inquiries, regarding software operations, compliances issues.
- Conducted internal investigations and identified compliance issues.
- Designed a new compliance procedure that effectively-researched medical doctors that were on probation or had their medical license suspended.
- Input data into weekly reports and performed data scrubbing.
- Analyzed data from multiple sources to systematically document work and results.
Education
Bachelor of Arts - Organizational Management
ST. Joseph's University
Patchogue, NY05.2007
Associate of Arts - Paralegal Studies/Information Technology
Briarcliffe College
Patchogue, NY05.2002
Skills
- Professional Communication Skills
- Relationship Management Expertise
- Lead Generation and Management
- Community Outreach and Engagement
- Home Modification Specialist
- Client Relations Specialist
- Social Media Creator
- Event Planning and Execution
Accomplishments
- Established a nonprofit organization that promotes wellness and provides access to healthy food for those in need. This achievement is possible due to the excellent team of volunteers. This is my volunteer work.
Certification
- New York State Real Estate Salesperson License ( Not Actively Using)
- Certified Aging in Place Specialist CAPS
- Executive Certificate in Home Modifications Program (USC Leonard Davis School of Gerontology)
Timeline
Leasing Consultant
WB Residential Communities Inc
09.2022 - Current
Real Estate Salesperson
Local Realty
09.2015 - 09.2024
Compliance Coordinator
Forest Pharmaceuticals
12.2006 - 06.2014
Bachelor of Arts - Organizational Management
ST. Joseph's University
Associate of Arts - Paralegal Studies/Information Technology
Briarcliffe College
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