RoseMarie McNamara-Roberts
Case Management
Satsuma,FL
Work Preference
Summary
Versatile Human Services Professional with 38 years of experience specializing in case management and mental health advocacy. Armed with a Degree in Psychology and a specialized emphasis in Mental Health , I bring a sophisticated understanding of human behavior and crisis intervention to complete case loads.
A history of many different human service positions including working in the medical, substance abuse and homelessness sectors, I bring a knowledgeable data base of resources and skills.
Recognized for unwavering integrity and ethical standards, I combine high-level organizational and time management skills to navigate multifaceted resources systems effectively. A dedicated team player with a reputations for hard work and commitment to delivering compassionate, patient-centered care.
Overview
38
38
years of professional experience
1
1
CWCM Certification
1
1
Bachelor's degree Psychology /Mental Health
Work History
Family Care Manager
Neighbor to Family, Inc.
Daytona Beach, FL
08.2022 - 01.2026
- Coordinated comprehensive care plans for families by working with family to identify goals, addressing individual needs and promoting well-being
- Contacted referrals and outside agencies on behalf of family to follow up on provided services.
- Maintained accurate records of client interactions in accordance with agency guidelines and professional standards of practice.
- Documented services provided to develop accurate records of care.
- Visited families in home, to provide information and support and ensure safety plan around children is successful or changes required.
- Conducted home visits to assess living conditions, identify potential hazards, and provide recommendations for improvement.
- Assessed safety concerns promptly while implementing crisis prevention interventions when necessary, safeguarding the wellbeing of all family members involved.
- Plan and facilitate Family Team meetings as needed
- Monitored family progress, adjusting interventions based on feedback and evolving circumstances.
- Developed resource materials to educate families on available services and support options.
Interventionist Specialist
Epic Behavioral Healthcare
Bunnell, FL
02.2022 - 07.2022
- Developed and implemented SUDS program to be implemented to inmates who were screened for eligibility to program inside Flagler County jail.
- Developed and implemented individualized intervention plans based on client assessments.
- Developed and implemented individualized intervention and additional case management needs within the community plans based on client assessments.
- Collaborated with multidisciplinary teams to enhance treatment strategies for behavioral health issues.
- Provide case management and advocacy when necessary
- Provided training and support to staff on evidence-based practices and intervention techniques.
- Provide and facilitate group and supportive counseling to support recovery skill building.
- Conducted regular evaluations of program effectiveness, identifying areas for improvement.
Placement Specialist
Family Support Services of North Florida
Jacksonville, FL
09.2021 - 01.2022
- Identify and make appropriate placement for children in foster care.
- Ensure children that are removed and placed into our of home care are placed in appropriate foster/group home settings that are least restrictive.
- Assist in placement stabilization once children are in foster care.
- Accurately enter information into FSFN, and/or other required system om a daily bases and in accordance with specified deadlines.
Child Protective Investigator
Department of Children and Family Services
St. Johns County, FL
02.2020 - 09.2021
- Conducted thorough investigations into child abuse and neglect allegations, ensuring compliance with state regulations.
- Collaborated with law enforcement and community agencies to gather critical information and resources for cases.
- Developed safety plans in coordination with families, promoting child welfare and family preservation strategies.
- Documented case findings accurately in reports, facilitating timely decision-making by supervisory staff.
- Evaluated ongoing risk assessments to ensure children's safety during investigations, adapting strategies as necessary based on findings.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
- Enhanced family support systems by connecting families with appropriate resources and services.
Child Welfare Case Manager
Direction For Living/Eckerd Connects
Largo, FL
02.2018 - 02.2020
- Conducted assessments to identify children's needs and develop appropriate service plans.
- Collaborated with multidisciplinary teams to coordinate services for at-risk youth and families.
- Monitored progress of cases, adjusting interventions based on evolving family dynamics.
- Provided crisis intervention support, ensuring safety and well-being of children in emergency situations.
- Educated families about available resources, fostering community engagement and support networks.
- Led initiatives to improve case documentation processes, enhancing accuracy and efficiency in reporting.
- Fostered strong partnerships with local agencies to enhance service delivery and better serve the needs of families in crisis.
- Ensured timely case closure by completing thorough documentation and maintaining accurate records for each family served.
- Supported children''s educational success by working closely with school personnel to address academic challenges, attendance concerns, and other barriers to learning.
- Ensured timely case closure by completing thorough documentation and maintaining accurate records for each family served.
- Working within the Pinellas 6th District Dependency Court system to maintain safety. wellness, and permanency for all displaced children and their families.
Health Support Specialist/Call Center Representative
Department of Health/WIC Program
New Port Richey, FL
03.2015 - 02.2018
- Conducted comprehensive health assessments to identify patient needs and develop tailored support strategies.
- Trained new staff on best practices for patient interaction and documentation processes, promoting operational efficiency.
- Call Center/Customer Service/Support and development of maintaining track of monthly incoming calls in each of the four WIC centers within Pasco county.
Health Support Technician
Duval County Health Department
Jacksonville, FL
08.2014 - 03.2015
- Cleaned and sterilized instruments, equipment and surfaces.
- Interpret and analyze financial documents to conclude economic sufficiency in qualifying for the WIC program.
- Completed weights, height and hemoglobin and document within the computer charts for nutritionist to evaluate for care and services.
Education
Bachelor of Arts - Mental Health Counseling
Argosy University
Tampa, FL06-2018
Associate of Arts - General Coursework/Pre-requisites
Daytona State College
Daytona Beach, FL05-2007
Skills
- Case management expertise
- Community resources
- Case/Care plan development
- Cross-cultural sensitivity
- Home visits
- Documentation proficiency
- Family dynamics
- Child development
- Background screening
- Call center environment
- Behavioral health awareness
- Legal and ethical compliance
- Safety awareness
- Appointment scheduling
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Written communication
- Client needs assessments
- Task prioritization
- Interviewing skills
- Conflict resolution
- Goal setting
- Professionalism
- Public speaking
- Crisis intervention
- Staff training
- Program implementation
- Case management
Certification
Child Welfare Case Management
Timeline
Family Care Manager
Neighbor to Family, Inc.
08.2022 - 01.2026
Interventionist Specialist
Epic Behavioral Healthcare
02.2022 - 07.2022
Placement Specialist
Family Support Services of North Florida
09.2021 - 01.2022
Child Protective Investigator
Department of Children and Family Services
02.2020 - 09.2021
Child Welfare Case Manager
Direction For Living/Eckerd Connects
02.2018 - 02.2020
Health Support Specialist/Call Center Representative
Department of Health/WIC Program
03.2015 - 02.2018
Health Support Technician
Duval County Health Department
08.2014 - 03.2015
Bachelor of Arts - Mental Health Counseling
Argosy University
Associate of Arts - General Coursework/Pre-requisites
Daytona State College