Rosemarie Rivera Rodriguez
Vienna,GA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
10
10
years of professional experience
Work History
Shift Leader
Kayf Inc
07.2024 - 11.2025
- Supervised daily operations to ensure efficiency and compliance with company policies.
- Trained and mentored new team members on operational protocols and safety standards.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Assisted in resolving customer complaints, ensuring satisfaction through prompt and effective solutions.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
Quality Control Technician
House of Raeford Farms
10.2022 - 07.2024
- Conducted thorough inspections of raw materials and finished products to ensure compliance with quality standards.
- Implemented corrective actions for nonconforming products, enhancing overall product quality.
- Collaborated with production teams to maintain efficient workflows and minimize defects during processing.
- Utilized various testing equipment and methodologies to accurately assess product quality metrics.
Bilingual Customer Service Representative
Assurance
07.2021 - 07.2022
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Processed orders efficiently, ensuring accuracy in transactions and delivery schedules.
- Conducted follow-up communications with customers to ensure resolution of issues and foster loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
City Carrier Assistant
USPS
05.2016 - 03.2021
- Delivered mail and packages efficiently across designated routes, ensuring timely service to customers.
- Managed customer inquiries and resolved issues, enhancing overall satisfaction with postal services.
- Operated postal equipment and maintained accurate records of deliveries and pickups.
- Planned and cased mail in sequence of delivery for designated route.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Education
Associate of Science - Human Services
Erie Community College
Buffalo, NY05-2026
High School Diploma -
Superior Juan Suarez Pelegrina
Aguadilla, PR05-2001
Skills
- Positive attitude
- Customer service focus
- Flexible schedule
- Team motivation
- Training assistance
- Team leadership
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Kayf Inc
07.2024 - 11.2025
Quality Control Technician
House of Raeford Farms
10.2022 - 07.2024
Bilingual Customer Service Representative
Assurance
07.2021 - 07.2022
City Carrier Assistant
USPS
05.2016 - 03.2021
Associate of Science - Human Services
Erie Community College
High School Diploma -
Superior Juan Suarez Pelegrina