Rosemarie Thomas
Chesterland
Summary
Dedicated professional with strong client interaction skills and attention to detail. Experienced in managing schedules and supporting business operations, ensuring efficiency and positive customer experiences.
Overview
2027
2027
years of professional experience
Work History
Assistant
Luv U Luv Me
2021 - Current
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Sales Associate
Cuff's Clothing
05.2024 - 05.2025
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess
JoJo's Bar
01.2021 - 05.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Lakeland Community College
Kirtland, OHSkills
- Calendar management
- Calm demeanor
- Decision-making
- Positive and professional
- Schedule coordination
- Computer skills
- Attention to detail
- Multi-line phone systems
- Client interaction
- Multitasking and organization
- Fast learner
- Problem-solving
Timeline
Sales Associate
Cuff's Clothing
05.2024 - 05.2025
Hostess
JoJo's Bar
01.2021 - 05.2024
Assistant
Luv U Luv Me
2021 - Current
Lakeland Community College